Summary / Objectives : To ensure each guest of the most pleasant and enjoyable dining experience by offering the best possible service.
Essential Functions :
- Maintain good personal appearance at all times; wear proper uniform and name tag as prescribed by hotel.
- Keep correct numerical sequence of all checks issued to you.
- Verify the accuracy on all checks for prices, taxes, and tips.
- Greet all arriving guests at your station in a pleasant manner, making them feel welcome.
- Ensure that all newly seated guests receive immediate attention and that their orders are taken promptly and courteously.
Be sure that your guests are not being neglected at any time.
- Advise the Manager of any complaints so that they can be rectified immediately
- Be sure the quality and appearance of the food you serve meets hotel's standards.
- Advise the Manager of any unsatisfactory food or beverage items so that he or she can replace.
- Keep your station clean and set up with the required supplies at all times.
- Work with the other service personnel to see that the side work and other job related duties are completed.
- Check the cleaning frequency chart and do the required cleaning each day.
- Make sure that tables are cleaned properly and set up according to established hotel standards.
- Be sure that established service procedures are followed at all times. Upon presentation of the guest check, thank the guest, and ask him or her to come back again.
- Able to use computer to ring orders on a check. Able to accept different types of payment and make change.
- Regular and predictable attendance is an essential function of the position.
Minimum Requirements :
No prior experience required. Prior hospitality experience preferred. Ability to obtain any government required licenses or certificate.
For example : New Mexico alcohol server certificate.
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