Client Services Manager

Job Details

Description

GENERAL DESCRIPTION :

Our dynamic and rapidly growing StructureCare team is seeking a detail-oriented and self-starting Client Services Manager to service our Growth Territories.

StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to protect infrastructure investments throughout the U.

S. We believe in a strong connection between engineering and implementation of a solution.

EXPERIENCE, TRAINING, AND / OR EDUCATION REQUIRED :

• Bachelor’s degree in Business, Construction Management, Civil Engineering, or related field.
• 5 or more years in construction-related consulting, sales, business development, and / or account management preferred.
• 3 or more years in construction project management preferred.
• Excellent time management, interpersonal skills, written and verbal communication skills.
• Technical aptitude and strong problem-solving skills.
• Excellent knowledge of the construction processes, building materials, equipment, techniques, drawings, specifications, OSHA, and standards applicable to the discipline.
• Experience with Salesforce, Procore, SAP, Sharepoint, Structionsite, and other construction-related systems.
• Working knowledge of the construction industry and key players, specifically concrete construction, and restoration.
• Willingness to be flexible in a fast-paced work environment.
• Ability to work independently and adapt to evolving needs of the role.
• Driver’s license and acceptable motor vehicle record required.

ESSENTIAL JOB FUNCTIONS :

• Potential travel required 50%+ of time.
• Act as the single point of contact for all service client relationships within Growth Territories.
• Identify prospects, develop leads, and achieve sales targets within our Growth Territories.
• Prepare and deliver sales presentations and proposals to both active and prospective clients.
• Utilize CRM to track activities, generate reports, and develop customer profiles.
• Responsible for timely SVC-related services, proposal development, and repair project schedules.
• Attend and participate in regional conferences throughout the growth territories, including presentation development, sponsorships, and speaking roles, as required.
• Monitor and manage the financial performance of any active service accounts and repair projects.
• Establish strong relationships with vendors and negotiate pricing to maximize StructureCare’s profitability.
• Control all aspects of project management, including all administrative functions.
• Collaborate with Structural Engineers regarding scope development, and estimating of projects, including technical questions, concerns, and issues that may arise during active projects.
• Lead in developing work plans that include repair schedules, project milestones, risk factors, and as-builts.
• Monitor project performance regarding cost and quality. Regularly communicate project performance to leadership and strategize the implementation of necessary corrective action.
• Solicit vendor pricing through StructureCare’s preferred vendor program and methods.
• Provide regular forecasts of the financial performance of assigned projects and the overall market.
• Manage cash flow on assigned projects and overall market through timely invoicing and prompt cash collection.
• Execution of subcontractor Statements of Work and Change Orders, as necessary.
• Supervise all aspects of site logistics and subcontractor(s) activity during the execution of projects to exceed customer requirements and expectations.
• Develop and enhance customer relationships through the delivery of excellent service and problem-solving abilities.

All relationship-driven professionals with strong business acumen are encouraged to apply for this exciting opportunity with a growing company.

We are looking for an experienced relationship builder who demonstrates empathy and trustworthiness.