Associate SEO Success Manager

Your responsibilities :

• Client Onboarding and Training : Work closely with clients to understand their specific SEO strategy and build a success plan that meets their needs and objectives leveraging the Botify platform.
• Platform Configuration : Meet individual client needs by configuring crawl and render settings, creating custom reports, and co-develop business logic to meet client specifications
• Platform Support : Act as the primary point of contact for clients' technical inquiries and issues. Troubleshoot and resolve technical problems, working closely with our technical support team when necessary.
• Best Practices : provide strategic guidance to clients on how to maximize the value of the Botify products with consideration to technical SEO best practices.
• Documentation : Maintain comprehensive documentation of client configurations, customizations, and project details. Create user guides and training materials as needed.
• Ad Hoc Customer Support : Shared responsibility across the Global Services team to address all Support Level 1 requests (email, slack, tickets) through triage up to resolution
• Continuous Learning : Stay up-to-date with the latest trends in SEO and search engine technology. Share knowledge with the team to enhance our collective expertise.
• Voice of Customer : Provide feedback to our Product Team with feature requests and product enhancements

Requirements :

• 2+ years of experience as an in-house SEO for a medium to large website or at an agency, covering all aspects of SEO from high-level strategy down to technical SEO
• You possess a strong understanding of search engines' crawling behavior and impact on traffic and revenue
• Intermediate understanding of HTML, CSS, and JS
• You have some background in project management, preferably as an SEO Program Manager or SEO Project Manager; would be a plus
• You possess exceptional analytical, statistical, and problem-solving skills
• You have strong interpersonal skills; you can work with both technical and business staff
• You are comfortable with technical concepts and adept at learning new technology applications

Hiring Process :

• 30 minutes with the Talent team
• Take-home questionnaire
• 30 minutes with the VP of Professional Services
• 1-hour presentation with the Professional Services team

$80,000 - $90,000 a yearUp to $90,000 base salary + 15% bonusWe are proud to be an equal opportunity workplace.