Temporary Student Affairs Assistant

Job Category :

Non-Exempt Hiring Range : Pay Basis :

Hourly

Subject to Grant Funding? : No Essential Job Functions : 1. Performs general administrative duties.

2. Provides high level customer service in assisting students.

3. Responds to inquiries requiring an understanding of work-area policies and procedures.

4. Assists department in the planning of projects, events, programming and initiatives.

5. Enters data and generates reports from NSU specific software systems.

6. Maintains accurate and secure records as required by laws, policies, and administrative regulations.

7. Attends meetings and trainings.

8. Serves on committees as needed.

9. Performs other duties as assigned or required. Marginal Job Functions : Required Knowledge, Skills, & Abilities :

Knowledge :

1. Customer and Personal Service - Working knowledge of principles and processes for providing customer and personal services.

This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.

2. Psychology - Working knowledge of human behavior and performance, individual differences in ability, personality, and interests;

and learning and motivation.

3. Computers and Electronics - Working knowledge of electronic equipment and computer hardware.

4. General knowledge of MS Office Suite (Outlook, Word and Excel).

Skills :

1. Active Listening - Basic skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

2. Speaking - Proficient skills in talking to others to convey information effectively.

3. Reading Comprehension - Proficient understanding of written sentences and paragraphs in work-related documents.

4. Social Perceptiveness - Proficient skills in being aware of others' reactions and understanding why they react as they do.

5. Critical Thinking - Basic skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

6. Writing - Proficient skills in communicating effectively in writing as appropriate for the needs of the audience.

7. Judgment and Decision Making - Basic skills in considering the relative costs and benefits of potential actions to choose the appropriate one.

8. Service Orientation - Proficient skills in actively looking for ways to help people.

Abilities :

1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand.

2. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand.

3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

4. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

5. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).

Physical Requirements :

1. Speech Recognition - Must be able to identify and understand the speech of another person.

2. Speech Clarity - Must be able to speak clearly so others can understand you.

3. Near Vision - Must be able to see details at close range (within a few feet of the observer).

4. May be required to work nights or weekends.

5. Travel - Must be able to travel on a daily and / or overnight basis.

6. May be exposed to short, intermittent, and / or prolonged periods of sitting and / or standing in performance of job duties.

7. May be required to accomplish job duties using various types of equipment / supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards.

Job Requirements : Required Certifications / Licensures : Required Education : High School Diploma or Equivalent Major (if required) : Required Experience : One (1) year of student services or customer service related experience.

Preferred Qualifications : Experience in higher education. Is this a safety sensitive position? No Background Screening Required?

No Pre-Employment Conditions : Sensitivity Disclaimer : Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.