Senior Account Manager Building Water Systems

Job Description

This Senior account manager is responsible for providing ongoing account management and customer service to clients and assisting in program business development in assigned program area.

Responsibilities

• Manage assigned clients including coordination with all appropriate service areas ensuring accurate and timely project completion and delivery of superior customer service
• Manage work order for new clients and products from client request through completion
• Provide information regarding certification requirements and decisions to clients, accreditation representatives, auditors, and regulators as needed
• Responsible for meeting targets for expanding business opportunities with assigned clients based on established Key Client Strategies
• Support business development team as needed, develop and follow-up on client quotations, etc
• Accountable for re-quotes and updating of project scope for new clients
• Compile & issue options for failure resolution to initial clients
• Manage and maintain documentation and database systems for assigned clients and products
• Meet with clients (in office, online, tradeshows, or their facilities) as needed to ensure ongoing customer satisfaction
• Manage Key Clients relationships as assigned by Business Unit manager

LI-DNI

Qualifications

• Bachelor's degree
• High level of technical aptitude
• Previous successful relevant account management or technical experience
• Experience in customer service with strong interpersonal skills
• Documented successful experience with NSF or subsidiary
• Excellent time management, organizational skills and attention to detail
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite, i.e. Word, Excel, PowerPoint, Outlook, etc
• Willingness and ability to travel up to 10% of the time

Preferred Qualifications :

• Bachelor's degree in a scientific area of study
• Successful background in project management, preferably in a technical field
• Familiarity with the assigned project industry and relevant technical standards

About Us

NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world.

We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.

Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories.

We're growing fast and expanding into new areas such as sustainability and digital. And that's where you come in. Come join a team that makes a difference in the world.

More information about NSF can be found at nsf.org

One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

About the Team

NSF provides an extensive range of services for the water industry to help ensure the quality and safety of products in the marketplace.

Separate from helping to facilitate consensus-based standards, NSF's water programs test and certify products for drinking water, pools / spas, plumbing, plastics and wastewater.

Our global offices provide comprehensive services, quality support and superior knowledge to help you grow your business while saving time and money.

Choose NSF to certify your product.