Dispatcher

Overview :

Compensation : $16-$20 / hour, based on experience

MUST HAVE DISPATCHING EXPERIENCE - dispatching for home service companies (HVAC, Plumbing, Electric) preferred.

We are looking for a self-motivated person with a great attitude to join us to assist in dispatching our technicians at our HVAC, Plumbing and Electrical company.

The dispatcher plays a crucial role in ensuring efficient scheduling and dispatching of service technicians to various job sites.

This position requires strong organizational skills, the ability to prioritize tasks effectively, and exceptional communication skills to coordinate with both our team and customers.

This position will be for a part-time, weekend dispatcher - Saturday and Sunday, remote!

What do we offer you?

Get paid WEEKLY!

Year-round work

Paid Holidays

PTO accrual from day one!

Parental Leave

Employee Referral Bonus

Career growth opportunities

What will your job look like?

Receive incoming service requests via phone, email, or online platforms

Schedule and dispatch technicians to service calls, installations, and maintenance appointments

Monitor technician schedules and adjust as necessary to accommodate urgent or additional service requests

Ensure efficient routing and allocation of resources to minimize travel time and maximize productivity

Serve as the primary point of contact for technicians and customers regarding service appointments

Communicate job details, expectations, and special considerations to technicians prior to dispatch

Provide timely updates to customers regarding technician arrival times and any delays or changes to service appointments

Maintain accurate records of service calls, including job details, technician assignments, and service outcomes

Communicate with customers after work is completed to ensure 100% customer satisfaction

What do you need?

Familiarity with the Marietta area, and areas surrounding northwest Atlanta

Proven experience as a dispatcher, preferably in the home service industry

ServiceTitan or FieldEdge experience preferred

Exceptional organizational and multitasking abilities

Excellent communication skills, both verbal and written

Ability to work under pressure and in a fast-paced environment

Proficiency in using dispatch software and familiarity with GPS tracking systems

E. Dennis may conduct a preemployment background check and drug test, subject to applicable law