Crawford Group (This Event Chat Manager should be someone who will be able to take on chat management from configuration and testing all the way through implementation during the event.
The day-to-day management would be owned by this person, with support. This person would potentially need to be available for an event in 4.
About Crawford Group.
We are revolutionizing how marketing gets done! Crawford Group provides expert marketing, digital, creative, events, and communications talent solutions for marketers.
Our customers want flexibility in their workforce solutions and need experts with the skills and capabilities to deliver on revenue and pipeline growth through marketing activities.
At Crawford Group we believe in developing collaborative customer relationships to create the best talent solution for their marketing organization’s needs.
Responsibilities :
- An immense attention to detail
- Comfort with technology and working at a fast pace
- The following are nice to haves, though not as important as the above Rainfocus technical experience, beyond session details input
Pigeonhole chat management experience
- 3 months out (July) Training 5 hours / week This month could eventually be cut out once the person is brought up to speed (after the first couple events)
- 2 months out (August) hours / week Comms with Content team join Track Manager meeting to brief TMs on their chat pod R&R’s Update Rainfocus report if needed Prep work for calendar invites and staffing needs based on session count / details Configure test sessions in Pigeonhole and confirm connection to Rainfocus is working correctly
- 1 month out (September) - hours / week Build staffing schedule and confirm resources with Event ops lead Schedule and prepare for Traffic Manager training meeting Set up slack channel Configure all sessions in Pigeonhole, QA and adjust sessions as needed
- Month of event (October) - hours / week (very rough estimate, could be less) Share staffing grid with Chat Traffic Managers Calendar invites for chat sent out Chat pod training meeting Chat pod traffic manager Training QA continued;
QA check before UAT testing, and UAT testing Available during all instance of chat pod during the event (including regional sessions outside of North America)
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