NATIONAL LEADERS IN PEDIATRIC CARE
Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California.
Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year.
From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.
The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering.
Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient.
And together, CHLA team members will turn health care into health transformation.
Join a hospital where the work you do will matter-to you, to your colleagues, and above all, to our patients and families.
The work will be challenging, but always rewarding.
It's Work That Matters.
Overview
Position Summary : The Patient Services Rep II provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in / out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments.
The PSR II plays a vital role in providing a positive experience for patient-families at CHLA Teaching Clinics. This position is responsible for interfacing with parents, Medi-Cal, California Children Services (CCS), Managed Care, third-party payers, and physicians to ensure all notification, verification, and authorization activities are completed accurately.
The PSR II updates all demographic and insurance information in the STAR system identified during the insurance verification process and serves as the gatekeeper to ensure all accounts have up-to-date authorizations.
This role also involves requesting authorizations for medications, scheduling new patient appointments, and follow-up appointments.
Key Responsibilities :
- Interface with parents, Medi-Cal, CCS, Managed Care, third-party payers, and physicians.
- Complete notification, verification, and authorization activities for CHLA Teaching Clinics.
- Update demographic and insurance information in the STAR system.
- Ensure all accounts have current authorizations.
- Request authorizations for medications.
- Schedule new patient appointments and follow-up appointments.
- Answer incoming calls and perform patient check-in / out procedures.
- Collect patient co-pays or deductibles.
- Schedule and verify patient appointments.
- Complete financial clearance and authorization duties.
- Serve as the administrative support for assigned providers.
Minimum Qualifications : 1-year experience in medical front office setting, 3+ years in medical office setting preferred.
- Bilingual English / Spanish is preferred.
- Excellent telephone manner and ability to deal effectively with the public.
- Demonstrates strong critical thinking and problem solving skills.
- Thorough understanding of the insurance process, including Medical, CCS, and Commercial Insurance.
- Proficiency in multi-tasking.
- Familiarity with Cerner and Allscripts.
- Experience working with Medi-Cal, CCS, Managed Care, and third-party payers.
- Strong knowledge of insurance verification and authorization processes.
- Proficiency in using STAR, Cerner, and Allscripts systems.
- Excellent communication and customer service skills.
- Ability to perform clerical tasks efficiently and accurately.
- Experience in scheduling patient appointments and handling financial clearances.
- Strong administrative support skills.
Education / Licensure / Certifications : High school diploma or GED required.
Pay Scale Information
$38,272.00-$65,062.00
CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry.
The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description.
Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.
CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures.
Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you'll find an environment that's alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support.
CHLA is dedicated to creating hope and building healthier futures - for our patients, as well as for you and your career!
CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.
At Children's Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer.
We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances.
We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.
Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act.
Please contact CHLA Human Resources if you need assistance completing the application process.
Diversity inspires innovation. Our experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.
Arcadia Care Center
Physician Services Edit Specialist II - Remote
A company is looking for a Physician Services Edit Specialist II - RemoteKey Responsibilities:Resolve daily clearinghouse editsResolve daily host system claim form editsContact various insurance carriers to resolve editsRequired Qualifications:High School diploma or equivalency required1-4 years IDX...
Medical Assistant/Patient Services Rep - Breast Center
Maintains and monitors all equipment used for patient care and testing and reports discrepancies to supervisor. Medical Assistant/Patient Services Rep - Breast Center. Functions may include patient interview, data collection, documentation in the medical record, exam room set-up, cleaning and prepar...
Patient Services Rep II / Neurology
Overview Position Summary: The Patient Services Rep I provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduli...
Entry Level Remote Financial Services Rep
This is a fully remote position *** Are you ready to enter a rewarding career with an exciting, rapidly growing company? As a Licensed Representative , you will be a driving force in providing exceptional service to our clients. As a Licensed Representative, you’ll have the opportunity t...
Admitting Patient Representative II / Patient Access Services / Part Time
Overview Schedule: 7:00am - 3:30pm (Saturday - Tuesday) Purpose Statement/Position Summary: The Admitting Patient Representative II is responsible for the accurate and timely completion of patient admissions including: demographic data, insurance verification and authorization, and the entry of this...
Medical Assistant/Patient Services Rep - Breast Center
Maintains and monitors all equipment used for patient care and testing and reports discrepancies to supervisor. Functions may include patient interview, data collection, documentation in the medical record, exam room set-up, cleaning and preparation, ordering/stocking of medical supplies and general...
Patient Services Rep I / Imaging Support / 11AM
Overview Position Summary: The Patient Services Rep I provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduli...
Inside Sales Rep II (Remote)
As an Inside Sales Representative II here at Honeywell, you will play a crucial role in driving revenue growth and meeting sales targets for Honeywell Safety and Productivity Solutions (HSS). As an Inside Sales Representative II, you will be part of the HSS team, driving revenue growth and deliverin...
Patient Access Rep II - $2,000 Sign-on Bonus - Full Time, Variable (East Los Angeles)
The Patient Access Rep II arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures. Our 130-bed, acute care hospital offers a wide range of medical programs...
Director, Nurse Education – Virtual Patient Support Services – Remote
The Director reports directly to the Senior Director of Patient Support Services. Once the team is built, the Director will be responsible for managing patient services personnel, budgets, acting as liaison with assigned customer, and overall leadership of the project. We are currently seeking stron...