Customer Onboarding Manager

MangoApps is seeking a Customer Onboarding Manager to lead our customer onboarding and implementation team. As a Customer Onboarding Manager, you will be responsible for managing a team dedicated to ensuring new customers have a smooth and successful transition onto the MangoApps platform.

You will manage and oversee onboarding processes, coordinate resources, and collaborate closely with various teams to deliver exceptional customer experiences.

In this role, you will engage directly with customers to understand their business goals, ensure their onboarding journey aligns with these objectives, and help them achieve successful implementation of MangoApps software solutions.

Key Responsibilities :

• Lead and manage a team of Onboarding Specialists.
• Act as the primary point of contact during onboarding, guiding customers through use-cases, setup, configuration, and user adoption.
• Develop and continuously improve onboarding plans, playbooks, and resources.
• Collaborate with Sales, Customer Success, and Product teams on customer needs.
• Conduct onboarding calls, product walkthroughs, and training sessions.
• Monitor customer progress, identify any challenges, and proactively address roadblocks.
• Provide tailored recommendations to optimize the customer’s use of the platform.
• Gather and document customer feedback for ongoing improvements.
• Ensure a smooth transition from onboarding to the post-launch Customer Success team.

Basic Qualifications :

• Bachelor’s degree in Business, IT, or a related field is preferred.
• 5+ years of experience in customer onboarding, implementation, or customer success roles.
• Proven ability to manage teams and drive projects to successful completion.
• Strong communication skills, capable of engaging with both technical and non-technical stakeholders.
• Experience with SaaS platforms and digital workplace tools.
• Skilled in developing customer-facing resources (e.g., training guides, videos, documentation).
• Strong skills in managing multiple projects and setting priorities.
• Comfortable working in a fast-paced, agile environment.

Compensation :

The compensation range for this role is $90,000 - $125,000

Benefits :

• 3 weeks PTO + 10 company holidays
• 100% covered health, vision, and dental insurance
• 401K Plan + 3% Unconditional company match
• Other perks like professional development reimbursement, office lunches etc.

Why Join MangoApps?

Join MangoApps if you're ready for your next challenge in an agile, tech-driven environment where your contributions matter.

We're passionate about transforming the digital workplace and value initiative, accountability, and results. Our entrepreneurial culture encourages making a real impact, staying committed to team success, and embracing a "whatever it takes" attitude.

Success here is driven by collaboration and a passion for client outcomes, with no limits on your career growth.

• Entrepreneurial : Thrive in a creative, agile setting and make a real impact.
• All-In : Committed to excellence and team success.
• Passionate : Driven by a love for collaboration and client success.
• Go-Getter : Embrace a "whatever it takes" attitude in a startup environment.

Ready to make a difference? Join us!