Job Title : Project Analyst / IT Specialist
NIRA, Inc. is looking for a Project Analyst / IT Specialist for a major FAA Directorate at the FAA Headquarter, who can provide IT and logistics support to on-site and remote federal employees.
The individual needs to demonstrate the ability to work independently and within a team. The position will be in a hybrid working environment.
Duties / Responsibilities :
- Support new federal employees to settle in their new teams / programs.
- Prepare, submit, and track all IT Service Requests for FAA federal employees and contractors with their onboarding, offboarding or transferring needs.
- Prepare and submit all hardware and software requests via the FAA IT process.
- Provide technical support to employees, such as troubleshooting hardware and software issues, and assisting with IT-related inquiries.
- Support federal employees to request wireless devices and track status of delivery.
- Resolve logistic and IT delivery issues with FAA IT personnel.
- Support on-site space planning efforts by identifying available space, maintaining / updating seating charts and working with FAA Facility Management for new employees and employee transfers.
- Create and update IT SOPs.
- Provide basic training when needed regarding available IT tools and systems.
- Provide general administrative support, including data entry and system access.
- Act as a liaison between the Directorate and various Program Offices, facilitating effective communication and problem resolution.
- Perform other duties as assigned.
Education and Experience :
- Bachelor's degree
- A minimum of 5 years of relevant work experience.
- Basic knowledge of computer hardware, software, and troubleshooting techniques.
- Excellent problem-solving and communication skills.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and collaboratively within a team.
NIRA offers competitive compensation packages including employer-paid health, life, and disability insurance coverages, 401(k) plans with generous employer matching contribution vested immediately.
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