Pharmacy Operations Manager

Walgreens
Framingham, MA
$31 an hour
Full-time

Pharmacy Operations Manager

Address : 15 SCHOOL ST,FRAMINGHAM,MA,01701-07707-01855-S

Job ID 1373042BR

Job Type : Full-time

Where state and federal laws / regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities;

Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

  • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
  • Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians.

Makes decisions regarding performance management including discipline and termination.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience.

Models and shares customer service best practices.

Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy.

Enhances customer experience by increasing focus on healthcare services.

Operations

Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).

Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

Within the guidelines of authorized company policies, state and federal laws / regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy.

Ensures tasks are completed on-time and holds others accountable for efficient workflow.

  • At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
  • Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities.

Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.

Manages annual inventory preparation.

  • Accountable for completion of non-clinical patient calls.
  • Drives new technology / process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment.

In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

  • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
  • Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
  • Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
  • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
  • Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events.

Builds and sustains relationships with retail partnerships.

People & Performance Management

Leads performance management of technicians including making decisions and recommendations regarding discipline and termination.

Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws.

Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion.

Follows established policies and procedures set by the company for scheduling and training.

  • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
  • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing / compliant with all regulatory and legal requirements.

Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

Training & Personal Development

  • Maintains PTCB certification through the designated PTCB training program and / or state required certification / registration.
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
  • Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
  • Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

Communication

  • Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
  • Participates in key store / pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

Basic Qualifications

  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • Has one year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

  • Previous people management / leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.

50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

This role will remain open until filled. To review benefits, please click here . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com / benefits

Salary Range

30+ days ago
Related jobs
Promoted
Walgreens
Marlborough, Massachusetts

Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store ManagerJob ID: 1490904BRTitle: Pharmac...

Walgreens
Arlington, Massachusetts

Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer s...

Walgreens
Framingham, Massachusetts

Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer s...

Promoted
Astound
Arlington, Massachusetts

Astound Business Solutions is currently searching for a Strategic Sourcing Operations Manager. A Day in the Life of the Strategic Sourcing Operations Manager:. At least 5+ years of procurement and procurement operations experience. ...

Promoted
Town of Needham
Needham, Massachusetts

Under the supervision of the Director of Building Maintenance for the Town, this role provides a second level of managerial support to the Division, overseeing the Shift Supervisors, and collaborating with the School department. Assistant Director of Building Maintenance) assists in long term master...

Promoted
Cognex Corporation
Natick, Massachusetts

This role partners with the Products and Platforms (R&D functions) and Operations leadership, to oversee the financial management and performance of these functions, with a particular focus on driving product cost efficiency and ensuring the financial health of R&D projects. Using advanced optics, i...

Promoted
Appcast
Needham, Massachusetts

The Salesforce Operations Manager is the main contact point for Salesforce operations, owning the maintenance, implementation, and configuration of Salesforce. Collaborate with the Financial Operations Manager and other department heads to ensure connected systems, such as FinancialForce, work harmo...

Promoted
Siemens
Woburn, Massachusetts

For the first 5 weeks you will be enrolled in an extensive in person and virtual training class which is specifically designed to enable you to help develop the skills you will need to work in the pharmacy. Please note that this is primarily anight shift role at the PETNET Solutions pharmacy;. Manag...

Promoted
Softworld, a Kelly Company
Lexington, Massachusetts

The ideal candidate for this role is a seasoned Project Manager with experience leading large, complex transformational programs, particularly in procurement, business process analysis, and supply chain. We are seeking an experienced Project Manager with a focus on delivering large, transformational...

Promoted
National Seating & Mobility
Southborough, Massachusetts

The General Manager (GM) of Field Operations manages and leads all activities related to a single or multi-unit NSM location. The General Manager ensures execution of key branch activities/initiatives, influences quality, drives exceptional customer care, and builds the employment culture. The Gener...