Manager, National Operations

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

For more information, visitTricon Residential.

Job Description

The National Operations Manager plays a critical leadership role in driving operational excellence, consistency, and growth across our portfolio of single-family rental homes and communities nationwide. They partner closely with regional property teams to implement standardized processes, champion system and technology adoption, and lead key initiatives that elevate both resident satisfaction and internal operational efficiency.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Operational Support & Alignment

Provide hands-on day-to-day guidance to regional and centralized property teams, ensuring adherence to company standards and key performance indicators (KPIs).

Collaborate with the SOP team to develop, update, and maintain operational playbooks, standard operating procedures, and training materials.

Support seamless onboarding of newly acquired communities.

Project Leadership & Cross-Functional Collaboration

Lead or coordinate multi-site projects, including technology rollouts like CRM implementations.

Work closely with corporate teams to ensure consistent execution of initiatives across regions.

Assist in planning and managing national programs to drive engagement and operational success.

Process Optimization & Compliance

Identify operational inefficiencies and recommend scalable improvements.

Ensure compliance with leasing regulations and internal policies across all properties.

Drive enforcement of standardized processes to maintain quality and consistency.

Resident Experience Enhancement

Support omnichannel strategies that improve resident engagement and satisfaction.

Assist with escalation management and resident retention efforts.

Reporting & Analytics

Monitor, analyze, and report on key operational metrics.

Provide actionable insights to inform strategy and optimize performance.

Qualifications :

Strong understanding of single-family housing operations.

Proficiency with property management platforms such as Yardi, AppFolio, or Buildium.

Proven track record leading projects across distributed teams.

Excellent communication and interpersonal skills.

Minimum Requirements :

5 or more years of experience in residential property management.

Preferred Attributes :

Bachelor's degree

Experience managing third-party or institutional single-family rental (SFR) portfolios.

Lean or Six Sigma certification.

Bilingual in English and Spanish.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including :

Frequently required to sit, talk, and hear.

Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

Occasionally lift, carry, and move up to 10 pounds.

Vision abilities required by this job include close vision, distance vision, and depth perception

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$86,860.00 - $144,760.00