Learning Coordinator

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success.

We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care.

Join Roche, where every voice matters.

Find out more about this role by reading the information below, then apply to be considered.

The Position

We are looking for an enthusiastic Learning Coordinator to join our team and manage complex data, administrative, financial, and compliance tasks.

If you’re detail-oriented, tech-savvy, and a great communicator, we want to hear from you!

The Opportunity

LMS Management : Administer and maintain training records in Cornerstone and other Learning Management System platforms.

Ensure the accuracy and availability of training materials.

• Customer Support : Handle data entry, generate reports, provide detailed LMS consultations, and offer technical support to managers and learners.
• Project Participation : Support and execute learning projects, including planning, facilitation, and communication. Participate in local / global projects to meet unit and site needs.
• Continuous Improvement : Document lessons learned, measure learning solution effectiveness, and advocate for system improvements.

Implement continuous improvement initiatives.

• Collaboration : Work effectively with team members on daily tasks and projects. Provide guidance to first-level support teams.
• Coordination : Manage complex data, administrative, financial, and compliance-related tasks. Coordinate local onboarding activities and liaise with external training providers and government representatives.
• Event Management : Plan and conduct learning programs and event management activities. Offer learning expertise during audits.
• Strategic Planning : Drive or contribute to organizational and site strategic planning related to learning and development.
• Customer Advisory : Advise on training matrix building and optimization, ensuring compliance with Roche standards and legal constraints.
• Performance Metrics : Deliver on performance metrics and KPIs, contributing to the shared service center's continuous improvement.
• Communication : Maintain effective communication channels and cross-team collaboration within Global Learning Services.

Who You Are :

• Strong customer service and interpersonal skills.
• Excellent communication and teamwork abilities.
• Analytical thinker with problem-solving skills.
• Comfortable working in a fast-paced and changing environment.
• High integrity and compliance with Roche guidelines and data privacy rules.
• Agile mindset and result-oriented.

Requirements :

• High School Diploma (Bachelor’s degree in HR or Learning and Development preferred).
• 3-5 years of relevant experience.
• Proficiency in English for all internal interactions.

Relocation benefits are not available for this job posting.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups.

Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region.

Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.

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