Clinical Affairs Training Specialist (CTS) III

RXSIGHT INC
Boston, MA, US
Full-time

Job Description

Job Description

Description :

RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery.

The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.

OVERVIEW :

The CTS III is responsible for providing world class training and support for physicians and staff on the use and integration of RxSight products and technology.

Position will support clinical efforts at Customer site(s) via clinical support and monitoring surgery, supporting clinical evaluations and LDD treatments, reviewing post-operative visits and patient follow-ups and supporting clinical data collection for completion and compliance with Good Clinical Practice (GCP).

Position will provide consistent, high-level support to Customer sites, fostering full integration of RxSight products and device-related clinical methods into their clinical practice.

Position will support commercial customer sites as well as investigational study sites in a highly regulated environment, providing timely data feedback and reporting as needed.

Position will interact heavily with Customers as well as internal RxSight departments to maintain a well-developed, transparent communication path to ensure the voice of the customer is clearly and consistently heard.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Train Physicians and staff on RxSight technology and best practices.
  • Communicate with sites to identify key on-site personnel, set proper expectations to ensure full site readiness to accept RxSight technology prior to customer onboarding.
  • Ensure staff supporting physicians are fully educated and trained on RxSight technology to full competence, enabling Rapid Adoption of RxSight technology within the customer site.
  • Oversee and manage Customer introduction, onboarding and ongoing training / educational activities to ensure full operational competence in compliance with current Standard Operating Procedures (SOPs) as directed.
  • Ensure continuous procedure and training adherence for trained staff and physicians by conducting periodic audits of the effectiveness of the Clinical Training program.
  • Assist with customer complaint-handling and management, as applicable.
  • Support and manage Clinical Study sites to include : monitoring and maintaining compliance to clinical protocols, data integrity, data collection, documentation and transfer practices.
  • Assist with On-the-Job Training (OJT) of new RxSight clinical applications personnel to ensure training effectiveness and competence to training standards.
  • Provide consistent clinical support to set expectations and properly educate and train customers with regards to patient evaluation / selection, RxLAL implantation as well as postoperative evaluation and LDD treatments with a focus on patient safety, customer support and continuous improvement of the Clinical Training program.
  • Provide strategies and feedback for implementing clinical methodology to optimize results of RxSight technology.
  • Assist and / or lead troubleshooting efforts regarding unexpected clinically-relevant incidents; involving other members of the company for support and / or expertise as deemed appropriate.
  • Monitor and update the Training Portal regularly to ensure accurate reflection of CTS / customer activity as well as training readiness of each customer site.
  • Provide excellent Customer support for customers assigned within your geographical region as measured by periodic Customer Satisfaction Surveys.
  • Monitor and analyze trends within your specific region and ensure communication to the Director, Global Clinical Operations, Associate Director, Global Clinical Education, RD&E and other departments as appropriate for continued process improvement.
  • Attend and support global trade shows, meetings and conferences when required.
  • Assist with clinical data collection, analysis and presentation as needed.

Requirements :

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :

  • Demonstrable ability to liaise with individuals of all levels, to include surgeons, clinical staff and facility administrators.
  • Significant clinical experience including planning of cataract surgery, refractions / biometry and associated device operations.
  • Strong knowledge of the cataract patient diagnostic and evaluative process at the clinic level, including patient flow.
  • Strong understanding and OR experience related to Cataract Surgery.
  • Proven and excellent communication skills, written and verbal.
  • Ability to travel up to 75% of the time.
  • 6+ years Clinical experience in ophthalmic industry.
  • Ability to legally operate a motor vehicle and travel without restriction in the applicable region of the world.

SUPERVISORY RESPONSIBILITIES :

Although this position will not have supervisory requirements it is expected that this position will lead the clinical activities and efforts within individual customer sites.

We expect this position will lead new customer onboarding activities as well as practice role model behavior through their interaction with RxSight customers and fellow employees as well as potential future customers.

EDUCATION, EXPERIENCE, and TRAINING :

  • BSc Optometry, Master of Optometry, and / or BA / BS
  • Three to five years related experience and / or training; or equivalent combination of education and experience
  • Strong experience with manifest refractions
  • Training to be completed per the training plan for this position as maintained in the document control system
  • The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis

CERTIFICATES, LICENSES, REGISTRATIONS :

Formal training in vision sciences, such as at a recognized optometry program or industry training. OD / COT / COA / COMT / CCOA / ROUB highly desirable.

COMPUTER SKILLS :

MS Office Products

LI-KC1

6 days ago
Related jobs
Promoted
RXSIGHT INC
Boston, Massachusetts

Position will support clinical efforts at Customer site(s) via clinical support and monitoring surgery, supporting clinical evaluations and LDD treatments, reviewing post-operative visits and patient follow-ups and supporting clinical data collection for completion and compliance with Good Clinical ...

Promoted
Varian Medical Systems, Inc.
Boston, Massachusetts

VIS products and procedures by assisting, training, and educating physicians, nurses, other hospital staff, and technicians on the use of our products. Interacts with customers and functional organizations to determine their training needs and uses engineering documentation such as Operators Manuals...

Promoted
Varian Medical Systems
Boston, Massachusetts

VIS products and procedures by assisting, training, and educating physicians, nurses, other hospital staff, and technicians on the use of our products. Interacts with customers and functional organizations to determine their training needs and uses engineering documentation such as Operators Manuals...

Tufts Medicine
Boston, Massachusetts

The role of the Clinical Documentation Integrity (CDI) Specialist III is responsible for concurrent and retrospect review and analysis of the medical record to improve overall quality and completeness of clinical documentation. The CDS III facilitates and obtains appropriate modifications to clinica...

WORK Inc
Boston, Massachusetts

Community Training Specialist (CTS). Community Training Specialist (Direct Support Staff). We are seeking part time Community Training Specialists (Direct Care) who will support individuals served in their own home by promoting independence, while empowering and enhancing their quality of life. Heal...

0006 Varian Medical Systems Inc, Corp Headquarter
Boston, Massachusetts

VIS products and procedures by assisting, training, and educating physicians, nurses, other hospital staff, and technicians on the use of our products. Interacts with customers and functional organizations to determine their training needs and uses engineering documentation such as Operators Manuals...

Envista
Boston, Massachusetts
Remote

The Regional Clinical Training Specialist will also serve as source for training escalations within the territory. Regional Clinical Training Specialist . Conduct end-user training on supported intraoral imaging products. Responsible for review and follow-up on completed surveys within their territo...

Boston University
Boston, Massachusetts

OPERATIONS SPECIALIST, Clinical Affairs - Administration. The Operations Specialist is the primary point of contact for GSDM clinical policy development who advises on possible conflicts and/or positive or negative interactions among and between proposed policies to other existing policies and proce...

Promoted
Insomnia Cookies
Boston, Massachusetts

Back Bay store and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!. Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager's absence. Support Store Ops Ma...

Promoted
VirtualVocations
Boston, Massachusetts

A company is looking for a Senior Project Coordinator. ...