Job Title : Inside Sales Representative
Location : Des Moines, IA
Reports To : Sales and Customer Service Manager
Overall Purpose :
This position is a critical member of the Des Moines Sales Team, responsible for maintaining and growing customer accounts and relationships.
The role includes providing top-tier service in interactions and deliverables to customers, including quotes, product solutions, and customer service, ensuring the delivery of state-of-the-art structural products in an ethical, timely, and professional manner.
Essential Job Functions & Expected Outcomes :
Sales Design & Customer Project Support :
- Coordinate and prepare solution-based product quotes for structural products, ensuring all customer needs and expectations are met or exceeded.
- Serve as the first point of contact for customers regarding technical questions, shipments, products, and deadlines.
- Maintain and grow customer relationships through proactive communication and status updates on quotes, orders, and shipments.
- Autonomously determine product solutions and pricing for customer projects within the quoting process and parameters provided.
- Collaborate with the engineering team on complex quote requests to ensure accuracy and alignment with customer specifications.
- Utilize reports and other tools to track and follow up on outstanding quotes.
- Work within a team to generate sales leads and grow the business.
- Assist the Sales and Customer Service Manager in updating and maintaining sales forecasts.
- Periodically travel to trade shows, industry events, and customer locations to network and build long-term relationships.
- Participate in Root Cause Analysis regarding customer concerns, complaints, and shipment errors.
- Engage in process and product improvement projects.
Other Duties :
Additional duties, responsibilities, and activities may be assigned at any time with or without notice.
Position Requirements :
Education :
- High School Diploma required; undergraduate degree in an applicable field is preferred.
- Working knowledge of CAD systems and some grain industry experience is preferred; or an equivalent combination.
Experience :
- Experience within sales and / or customer service, specifically within large and / or structural design, is preferred. Certifications :
- N / A
- N / A
Functional Skills :
- Solution-based problem-solving skills with strong attention to detail.
- Ability to plan, prioritize, and organize information effectively.
- Provide guidance to customers on technical questions, order processes, and status updates.
- Ability to read construction drawings or blueprints is preferred but not required (training provided as necessary).
Technology Aptitude / Skills :
- Intermediate skill within Excel is required.
- Ability to utilize and / or learn to utilize ERP (Oracle) and CAD software.
Language Skills :
Ability to read, write, and communicate in English.
Leadership / Behaviors :
Customer-focused, strong communication skills, organization, and problem-solving abilities.
Culture Match Behaviors :
Ethical and respectful, open communication, seeks solutions, team player, self-starter, can-do attitude, and can respectfully share information to help develop and adhere to best practices.
Core Values :
- Integrity in all things.
- Customers are why we exist.
- Profitability is a must.
- Excellence in all we do.
- People make the difference.
Equipment Used :
Standard office equipment such as computers, phones, and photocopiers.
Direct and Indirect Reports :
- Direct Reports None.
- Indirect Reports None.
Physical Requirements to Perform Essential Functions :
- Ability to sit at a desk for 6+ hours per day.
- Ability to operate a keyboard and view a computer screen for the majority of the day.
- Ability to communicate with others via phone, in-person, and computer.
- Ability to sit, stand, walk, bend, reach, kneel, squat, twist, push, pull, stoop, crouch, and carry items frequently.
- Ability to climb grain bins, support towers, and catwalks.
Environmental Conditions & Travel :
- Primarily exposed to a normal office environment with moderate noise.
- Occasionally required to wear suitable Personal Protective Equipment while visiting manufacturing departments or client locations.
- Travel : Up to 5% may be required.
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