Senior Service Desk Technician

About Moser

For more than 25 years we have formed partnerships and grown through open and honest collaboration with our clients, partners, and employees. We are best known for taking great care of our clients, our dedication to creating a work environment where employees do their best work, and our deep commitment to continuous improvement. Our consultants work in a collaborative and fast-paced environment, are self-motivated, and are passionate about evolving technology. It is no accident that we are recognized as one of the Best Places to Work in Indiana for 10 consecutive years.

Internally, we believe in building strong teams from the top down with a focus on values in our Model-Coach-Care philosophy. Our leadership are encouraged and trained to model good practices, mentor other employees and each other, and show empathy and caring in all interactions. This is the base of our core values : Accountability, Balance, Collaboration, Focus, Integrity, Social Responsibility, Support and Transparency.

Moser Consulting believes in equal opportunity for all people and is committed to enabling a diverse, equitable, and inclusive culture. We foster a spirit of unity that respects the remarkable individuality of everyone's culture, history, and service.

Description

The Service Desk Technician is a dynamic role essential for the maintenance of IT operations within the organization. This position serves as the first point of contact for users facing technical issues, ensuring a seamless flow of support and information. Responsibilities include managing inquiries, diagnosing software and hardware issues, and guiding users through step-by-step solutions. The role demands a proactive approach to problem resolution, excellent communication skills, and an in-depth understanding of IT infrastructure. The technician is expected to prioritize user satisfaction, maintain detailed records of user interactions, and contribute to the improvement of IT services. Continuous learning and adaptation to new technologies are vital for success in this role. The ideal candidate will demonstrate a blend of technical expertise, customer service excellence, and a collaborative spirit. This role requires extensive familiarity with Windows systems, Microsoft 365 and frequently involves both risk assessment and user support tasks. IT support specialists leverage their expertise with the Windows operating system to develop and deploy PCs, support day-to-day system performance, and prevent data loss and unauthorized access.

The ideal candidate is organized, patient and able to solve complex problems. Candidates should be able to work across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. Responsible for answering IT requests via phone, email, live chat, ticketing application or instant message and break down complicated solutions in technical and non-technical terms. The ideal candidate will be flexible with their schedule to accommodate potential needs of the client and practice. You may be asked to help in other practices and clients as needed.

Requirements

Bachelor's degree in computer science, information technology, or a related field; or equivalent experience.

Proven ability to lead and mentor lower technicians, fostering a collaborative team environment.

Drives the evaluation and integration of new technologies into support practices.

Advanced knowledge and hands-on experience in managing complex IT support scenarios. Engages in IT infrastructure projects, providing support and ensuring seamless implementation.

Acts as a liaison between the IT department and other business units, ensuring aligned objectives.

Actively participates in business development activities, helping to develop proposals and solutions for clients, and learning to articulate the value proposition of network solutions.

Preferred Skills

ITIL Intermediate (Service Lifecycle)

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft Certified Desktop Support Technician (MCDST)

Microsoft Certified Solutions Associate (MSCA)

Microsoft Certified Professional (MCP)

Cisco Certified Network Associate (CNA)

Certified Information Systems Security Professional (CISSP)

Where You'll Work

Moser has two offices in Indianapolis, IN, and one in Baltimore, MD. This position will REQUIRE this person to be able to work an hybrid / onsite schedule out of the South Bend and surroundings areas

Salary

At Moser Consulting, we believe in pay transparency and fairness. The $51k-$86k salary range for this role is not just a number—it's a reflection of the value we place on the skills and experience our employees bring to our team. We are committed to offering a competitive salary that aligns with the industry standards and the unique competencies you bring to our community.

Benefits

For over a quarter of a century, Moser Consulting has been a beacon for top-tier IT talent who excel in self-management. Our people are our greatest asset. We don't just hire the best—we welcome them into our family, connect them with opportunities, and empower them to create innovative solutions to technology challenges.

Our unique culture is our competitive edge. It fosters happiness, health, and low stress, even in an industry known for its demands. This is why we're consistently recognized as one of the Best Places to Work in Indiana. We provide our employees with an inspiring workspace, a fun and collaborative atmosphere, and a generous compensation package. But that's not all.

We also offer a suite of benefits designed to support and enrich our employees' lives. These include :

Training Opportunities : We believe in lifelong learning and provide numerous avenues for skill enhancement.

Fully Invested 401K Plan : We help secure your future with a fully invested 401K plan.

PPO and HDHP Medical Plans : Choose the health insurance program that best fits your needs.

Employer-Paid Dental and Vision Plans : We cover dental and vision plans, ensuring our employees have access to comprehensive health care.

Onsite Fitness Center : Stay fit and healthy with our state-of-the-art fitness center.

Wellness Program : We promote a healthy lifestyle with our wellness program.

Catered Lunches : Enjoy delicious catered lunches regularly.

At Moser Consulting, we don't just offer jobs—we offer careers, growth, and a chance to join a thriving community. Come, be a part of our family.

Moser Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.