Principal Product Manager

Company Overview

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At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet.

It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth.

Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Zuora Payments offers cutting-edge technology in orchestrating and optimizing payments for businesses across the globe. We provide businesses a comprehensive payments solution that helps in increasing the revenues and reducing the operational costs.

By streamlining the payment operations and abstracting the complexities of the payments ecosystem we help companies in capturing every dollar flowing through their business.

Zuora payments adds value to businesses in acquiring, engaging and retaining customers by providing the choice of payments and reducing the involuntary churn.

If you are looking to help the world's best companies win through total monetization and drive impactful innovations in the payments space, we have a very important role to offer.

We are looking for a seasoned and visionary product leader to join our Product & Technology team and play a key role in shaping the product offerings in payments.

This role offers fantastic opportunities to work with wider ecosystems like payment providers, banks & various partners, translating market needs into feature sets, and working closely with engineering, product marketing, sales, and customer success teams to deliver world-class solutions.

Your Key Responsibilities

Strategic Leadership in Payments : Spearhead the product strategy, product management and execution of cutting-edge payment solutions.

Stay attuned to the dynamic needs of the business and address the pain points of our customers with innovative approaches.

• Experience in Payment Systems : Leverage expertise in payment technologies and business models to guide product strategy.
• Creative Problem Solving : Employ a creative mindset to develop unique solutions for complex challenges in the payment domain.
• Simplify Complexity : Break down and simplify complex payments concepts for customers, partners, and internal stakeholders.
• Roadmap Vision : Drive scalable and robust product roadmap. Prioritize roadmap to support key business objectives and corporate strategy.
• Customer-Centric Approach : Engage directly with customers to understand their needs, gather feedback, and identify industry trends.

Represent the voice of the customer in internal discussions and decision-making processes. Conduct regular customer interviews and surveys to validate product ideas and gather insights.

• Market Insights : Stay abreast of market trends and emerging technologies. Leverage this knowledge to continuously evolve our product offerings.
• Passion for AI : Harness a passion for artificial intelligence and its applications in solving real-world payment problems.
• Stakeholder Management : Collaborate with internal and external stakeholders such as engineering, UX, product marketing, solution management, legal, sales, customer success, customers, partners, and industry analysts.

Deliver high-impact presentations, pitches and workshops to diverse audiences, including customers, partners and employees.

Product Launch and Lifecycle Management : Plan and execute product launches, including coordination with marketing and product marketing.

Monitor product performance post-launch and iterate based on feedback and metrics. Manage the entire product lifecycle, from conception to maturity.

Result oriented : Ability to connect the dots and align the product outcomes with product strategy & corporate strategy.

Define product objectives & deliver key results.

What Experience Makes You Excel In This Role

• 10+ years of experience in product management with a track record of taking initiatives from idea to market.
• Demonstrated domain expertise in the Payments industry. Extensive knowledge of both B2C and B2B payment processing, fraud protection, payments regulations, as well as best practices to optimize payment flows.
• Knowledge of API design and integrations.
• Understanding of cloud infrastructure and scalability concepts
• Excellent analytical and problem-solving skills
• Outstanding communication, storytelling, & interpersonal skills. Emphasis on distilling complex concepts and problems into simple narratives.
• Has delivered key messages on product vision and strategy at conferences and customer events.
• Proven track record of successfully launching and scaling software products.
• Ability to thrive in a fast-paced environment.
• Strong leadership skills and ability to influence without direct authority.

Nice To Have

Bachelor's / Master’s degree in Computer Science or related field.

ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it’s exciting.

Our people, whom we refer to as ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As Part Of Our Commitment To Building An Inclusive, High-performance Culture Where ZEOs Feel Inspired, Connected And Valued, We Support ZEOs With

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, wellness days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results.

In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders.

For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected].

The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to : qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget.

Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus / variable compensation, equity and comprehensive benefits, more details found here.

Base Pay Details

$179,500 $269,200 USD

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