Claims Handler

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring.

It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day.

It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career.

And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.

If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here.

Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Claims Handler

In partnership with our client Sedgwick are seeking a claims handler with Direct Settlement Injury experience.

Job Overview

Reporting to the Claims Manager, you will participate in a customer focused claims handling team, dealing with liability claims from registration to settlement to include settlements up to & including Direct Settlement, Pre litigation, Litigation Damage & Injury team type settlements.

You will ensure that a proactive, innovative and compliant philosophy is adopted in relation to all claim handling activities, which will involve managing a portfolio of Motor Liability, Employer Liability, Public Liability injury / damage and Personal Accident claims , where claimant cases are managed either directly with the claimant, via a solicitor, through the Injuries Board or Litigation process.

Your duties are to be carried out in adherence to all regulatory requirements.

Job Responsibilities

Providing first telephone contact for customers in a friendly, courteous and professional manner to ensure a positive customer experience.

Ensuring all necessary information is captured at notification stage in a comprehensive and accurate manner.

Ensuring that accurate decisions on the outcome of the claim are made at an early stage, in order to reduce claims cost and lifecycle.

This includes decisions on policy indemnity, investigation, legal liability, quantum, reserving and settlement strategy.

Targeting claims where appropriate for settlement direct with the claimant, ensuring that these claims are dealt with in a proactive, fair and compliant manner.

Targeting claims where appropriate for settlement with the claimants’ legal representatives prior to the Injuries Board process.

Managing claims within the Injuries Board process.

Managing claims that have proceeded to Litigation including liaising / instructing Legal Defence Team, Expert witnesses, Service Providers etc.

Ensuring all recovery opportunities and fraud aspects are identified and proactively handled through to conclusion.

Ensuring Customer Service levels are delivered and maintained in accordance with agreed standards.

Ensuring that claims handling is at all times in compliance with the regulatory rules, codes and internal processes and procedures.

Education

Hold an APA Qualification in both Personal and Commercial Insurance.

Strong customer service skills,

Strong Technical knowledge of liability claims handling along with an excellent understanding of the Personal Injuries Assessment Board and litigation processes.

Significant experience Managing Multiple Stakeholders

Pro-active and Highly Organised

Highly Analytical and Excellent attention to detail

Excellent Written and Verbal Communication

Proficient in the use of Microsoft Office Suite

Strong professional relationship builder

Positive Attitude

Takes ownership of own development

Experience

Minimum 2 years + experience in handling similar claims portfolio.

Significant experience Managing Multiple Stakeholders

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.