Location : Alpharetta, GA or Bozeman, MT
Open to Remote : Yes, but preferably wed like the location to be close to Alpharetta or Bozeman within reason.
Job Discipline Description : Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly Resolves technical support inquiries directly or indirectly through on-site and / or remote first-level support representatives General Profile Expands analytical or technical skills in own work area Maintains appropriate licenses, training and / or certifications, as needed Applies experience and skills to complete assigned work within our area of expertise Works within standard operating procedures and / or analytical methods Works with a moderate degree of supervision
Recommended Skills :
- Functional Knowledge : Applies analytical and technical skills to perform a variety of activities.
- Business Expertise : Has good understanding of how the team integrates with others.
- Leadership : Has no supervisory responsibilities.
- Problem Solving : Recognizes and solves routine problems that can occur in own work area with or without supervisory approval;
evaluates and selects solutions from established operating procedures Impact : Impacts the quality and quantity of own work.
- Interpersonal Skills : Uses communication skills and common courtesy to exchange information.
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