Service Center Coordinator

Job Description

Job Description

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

The Service Center Coordinator provides support for NBCU Facilities Customer Service Center & Building Intelligence Operations. You will be part of the Service Center team supporting all NBCU West Coast sites, 7 million square ft of real estate across Universal Lower Lot Studio Operations, 10 Universal City Plaza, Dream Works Campus, Assembly Studios in Atlanta, our Sports teams in Stamford and Telemundo in Miami.  You will meet diverse customer service request needs, providing information supporting communications of Fac Ops & Eng work activities. You will triage work requests and create work orders using the Integrated Work Place Management System (IWMS). You will interact with customers via phone and through the work management system & email. You will support the weekly work planning efforts working with Work Control and Maintenance Repair and Operations Supervisors. You will be the go-to resource for all trades & engineering for work management information and will serve as the face of the Facilities Ops & Engineering department providing excellent customer service to all customers.

What You’ll Do :

Operate the Facilities Operations & Engineering service center responding to customer requests from phone, IWMS, and email requests.

Triage work requests and assign crew(s) to work orders

Use the IWMS for Work Order creation, assignment, status and reporting information.

Administer daily functions of the IWMS such as adding labor teams to crews, updating zone teams with resources available for work.

Work closely with the Work Control Supervisor and MRO Manager to provide best in class Maintenance Management and Customer Services to NBCU customers and within the department.

Properly code work orders with account information for various work types such as Preventive Maintenance, Reactive Maintenance, Billable Work, Project Work etc.

Assists Customers with how to enter requests in the IWMS customer portal and mobile app

Review Work Orders for Data Quality.  Ensure property information, crew information, materials and labor quantities and asset information accurately reflected on work orders during the work order life cycle.

Support Facilities Ops & Engineering with work management reporting

Support the IWMS configuration for team members, creating views specifics to trades and work teams

Work with Finance and Facilities Ops & Engineering admin teams on cost transfer analysis as needed.

Qualifications

Let’s Talk About You…

Executer – You get things done!  Using strong business acumen, inciteful analytical skills, and superior process / project management skills you manage through competing priorities within a matrixed environment

Communicates with ease – You have a way with words; written and verbal

Self-starter – You are motivated, can work with minimal guidance, and can identify helpful resources to get the job done

Customer Service Champion – No request is too big or too small, you put customers and our people first

Impeccable attention to detail – You bring customer requests to life by organizing the team’s daily work plans and scheduling commitments

Juggler – You know how to manage multiple tasks and priorities and move them all along effectively while keeping stakeholders updating and informed

• Tech-Savvy – You are an MS Office whiz and can take on new software with ease

What You Must Have :

High school diploma or equivalent

2+ years clerical and / or business administration experience

3+ years facilities maintenance help desk experience

Stand Out :

Experience and knowledge of enterprise business systems, and integrated workplace management systems.

Additional Requirements :

Required On-Site : This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range : $50,000 - $65,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and / or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.