TikTok Shop - Policy Education Program Manager

Responsibilities

About Us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators.

We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for a policy education manager to join our team to lead user policy education-related projects.

What You'll Do

• Translate e-commerce platform governance policy into engaging, informative, and easily digestible educational content for sellers and creators.
• Identify optimal channels for the delivery of policy education content.
• Build, manage, and evaluate the efficacy of internal & external policy education content.
• Be the voice of the sellers and creators! Remain up-to-date on key workflow changes, operational guidelines, platform policy updates, and enforcement standards to champion policy education frameworks.

Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve overall processes.

Establish partnerships with global cross-functional teams to build, standardize, and optimize the overall process policy education workstreams.

Qualifications

Who We're Looking For

• Bachelor's Degree or above
• 5+ years of experience in internet platform governance, e-commerce, or related field
• Demonstrated ability to analyze data and use data to drive decision making
• Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness
• Excellent coordination and communication skills across cross-functional teams to build plans and projects
• Excellent interpersonal and communication skills to influence and reach agreements with others
• Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
• Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment
• Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing
• Able to coordinate a wide array of internal and external resources to obtain, process, and operationalize information and develop a strategy
• International experience in the e-commerce industry is preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at redacted