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Bilingual French Customer Experience Specialist

VirtualVocations
Appleton, Wisconsin, United States
Full-time

A company is looking for a French & English Customer Experience Specialist.Key ResponsibilitiesAssist customers via email, phone, or chat with pre-sales queries, order support, and product feature explanationsProvide troubleshooting assistance for the app, frame, and WiFi connectivity issuesAdminister warranty support and manage product returns while representing the voice of the customerRequired Qualifications1+ years of customer service experience in a similar support environmentBilingual (Native French / Fluent English) to support customers in both marketsExperience with customer service software, preferably ZendeskAvailability during weekends and holidays during peak seasonsMust have indefinite leave to remain and work in the UK

5 hours ago
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