Family Engagement Manager

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies.

At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population.

As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Family & Social Services Administration (FSSA) :

The Division of Disability and Rehabilitative Services manages the delivery of services to children and adults with intellectual and developmental disabilities and has two overarching responsibilities : to facilitate partnerships that enhance the quality of life for children and adults with physical and cognitive disabilities;

and to provide them with continuous, life-long support.

Salary :

This position traditionally starts at an annual salary of $53,222. Salary for this position may be commensurate with education and job experience.

Use our Compensation Calculator to view the total compensation package : https : / / in.accessgov.com / spd / Forms / Page / spd / compensation-calculator /

Role Overview :

The Family Engagement Manager for the First Steps program supports the development, implementation, maintenance, and evaluation of the federal and state statutory and regulatory requirements of the IDEA Part C "First Steps" early intervention program related to the family experience within the early intervention system.

You will inform the leadership about family perspectives, input methods, and satisfaction with programs and services. You will lead the sharing of information with families about services and supports available in First Steps when opportunities arise Your responsibilities relate to policy alignment for family cost participation, insurance recoupment, and medical records requests.

The ideal candidate will be a parent or relative of a child who has received early intervention services from the Indiana First Steps program or another Part C program.

You must be able to work independently, communicate effectively with a variety of audiences, listen and demonstrate empathy, research and analyze complex issues or problems, and formulate workable solutions.

A Day in the Life :

The essential functions of this role are :

• Establish program objectives, KPIs, and actions to achieve them.
• Develop, update, and monitor all policies and procedures related to the program area.
• Interpret and explain policies, rules, regulations, or laws to leadership or customers.
• Implement corrective action plans to solve program problems.
• Analyze, prepare, and disseminate monthly and annual program reports.
• Review the budget and make budgetary recommendations to improve the program area finances.
• Ensure program requirements meet federal and state policies and grant compliance.
• Assist in training and developing employees or agency consultants on program requirements and usage.
• Coordinate and deliver communication plans and communications.
• Serve as a liaison between the agency and other state and federal agencies.
• Serve on management committees or other governing boards.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success :

Credentials :

• a Master’s Degree with 1+ years of experience, or
• a Bachelor’s Degree with 3+ years of experience, or
• an Associate’s Degree with 5+ years of experience, or
• at least 7+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.

Additional qualifications :

• Specialized knowledge in program subject matter obtained through experience and / or education.
• Specialized knowledge of program area including pertinent rules and regulations.
• Extensive knowledge of all source materials and references including federal and state laws governing the programs.
• Ability to develop and implement new principles and policies and discern any far-reaching implications.
• Ability to communicate orally and in writing.
• The ability to apply general rules to specific problems to produce answers that make sense.
• Ability to work effectively with a wide variety of stakeholders.
• Working knowledge of accounting and budget principles.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.

Supervisory Responsibilities / Direct Reports :

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana :

The State of Indiana offers a comprehensive benefits package for full-time employees which includes :

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program : Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to :
• 150 hours of paid new parent leave
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity :

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance.

Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status.

We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants.

We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.