Job Description
Job Description
Job Summary
The Patient Services Representatives is responsible for greeting patients and collecting, recording and balancing payments.
Work hours-Monday - Friday 8am to 5pm
Essential Job Functions
1. Greets patients as they arrive and manages 20-minute wait time.
2. Assists patient with intake processes including copying required documents.
3. Collects co-payments, co-insurance and deductibles and issues receipts.
4. Manages cashier box and daily deposits according to company policies.
5. Processes walk-in patients and visitors.
6. Answers phones and schedules appointments.
7. Manages medical records (maintains, files / scans, prepares for schedule).
8. Ensures all correspondence is scanned and / or filed in timely manner.
9. Processes requests for medical records release and maintains appropriate logs, etc.
10. Performs all other related duties as assigned.
Minimum Required Education, Experience & Skills
- High school graduate or GED required.
- One to two years of related work experience including data entry.
- Ability to type minimum of 40 WPM
- Intermediate proficiency with Excel, Spreadsheets, Outlook, and Word
- Working knowledge of medical office procedures and medical terminology.
- Effective communication and customer service skills required.
Required Screenings :
Required screenings / proof of immunity :
- Respirator medical clearance for N95 Mask (fit testing is performed in clinic once the contractor provides a copy of the medical clearance)
- TB blood test (if positive, will need TB medical clearance which may include a chest x-ray and TB medical exam)
- Tdap vaccination as an adult
- MMR / Varicella / Hep B titers
- MMR, Varicella if non-immune, proof of current or historical vaccinations must be provided.
- Hep B if non-immune contractor may decline Hep B vaccination.
- Flu and covid vaccination or declination (if flu vaccine declined, must wear a surgical mask during all patient facing interactions during the flu season)
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