Aftermarket Operations Associate II (1162)

At Hyundai Translead, we believe the future of our organization lies within the hearts and capabilities of our team members.

We respect diversity and will continuously strive to be a respected global corporate citizen.

Pay Range : $26.68 - $30.67 per hour

Job Summary

The Aftermarket Operations Associate II supports the Aftermarket team by processing and managing plant orders, including tracking shipment status, coordinating with buyers on availability, expediting components, moving material in SAP to specific locations, reporting and order invoicing.

This position contributes to the overall mission of Hyundai Translead by providing innovative solutions and improving the customer care experience.

Essential Functions

• Process plant transfers for the Aftermarket
• Search for stock availability and get permission of usage from Procurement buyers
• Create and send weekly reports to customers
• Track status and shipping of plant transfers using internal processes and expedite when necessary
• Resolve issues to fulfill plant transfers promptly with some supervision
• Communicate with the outsourcing department to track all fabricated and purchased components
• Transfer materials to the proper location in the SAP system for exporting
• Create and send Bill of Ladings to customers
• Process and maintain records of all freight bills on all shipments
• Create and process credit and debit invoices for sales, claims, and returns with some supervision
• Assist with processing customer claims (damaged, lost, wrong, or missing parts) with some supervision

Essential Functions (Continued)

• Process Accounts Payables and Accounts Receivables with some supervision
• Answer inbound phone calls from customers promptly and politely
• Receive and respond to customer requests using email and phone calls
• Provide parts cross-reference information to customers
• Follow up with internal or external parties to provide prompt solutions for customers with supervision
• Communicate any urgent issues to management
• Other duties as assigned

Minimum Education and Experience Requirements

• High school diploma or GED
• 3 years of related experience
• Ability to learn about the heavy-duty trailer industry
• Previous experience using Excel (basic data entry, will train to perform v-lookup)

Preferred Education and Experience Requirements

Language Requirement

None

Travel Requirements

UP to 10%

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Hyundai Translead is an Equal Opportunity Employer / Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position they are hired for.