Responsibilities
People
- Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
- Establish and sustain that performance standards are communicated that are specific and measurable
- Interview hourly associates and provide recommendations for hire
- Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
- Motivate and engage associates by focusing on team accomplishments and recognition
Operations
- Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
- Conduct team meetings
- Evaluate and recommend changes in preferred work methods to increase productivity of warehouse operations. Assist in new associate training
- Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
- Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
- Complete all necessary records and reports in a timely and accurate fashion
Finance
- Ensure compliance with financial policies and procedures such as, inventory accuracy and control, returns, damages, etc.
- Understand the relationship between decision-making and profitability
- Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
Safety
- Ensure day-to-day management and associate activities are in alignment with the location safety strategy
- Provide associates with communication, training, feedback, and direction to ensure safe performance
- Ensure compliance with all applicable regulatory agencies and company policies and procedures
- Conduct safety observations
Growth / Customer Experience
- Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
- Ensure the customer knows that we are committed to helping them meet their objectives
- Determine areas that could benefit from Continuous Improvement efforts
Fleet / Assets
- Properly plan work assignments to ensure effective use of warehouse equipment
- Work with hourly associates to ensure they understand safe and efficient operation of equipment
- Work with vendors to ensure equipment is maintained
- Other projects and tasks as assigned by the manager
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Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control • Conduct team meetings • Evaluate and recommend changes in preferred work methods to increase productivity of warehouse operations. Establish and sustain...
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Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control. Evaluate and recommend changes in preferred work methods to increase productivity of warehouse operations. Establish and sustain that all supervisors and...
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