Job Purpose :
Will work in conjunction with the Sales and Events Coordinator to provide a prompt and accurate food service during an assigned banquet while providing a level of hospitality that exceeds guest expectations.
Essential Duties and Responsibilities :
- Exemplifies superior guest service and promotes an atmosphere that supports the MSH mission.
- Responsible for timely set-up of all banquet functions.
- Responsible for breakdown and properly storing and caring for banquet equipment.
- Cleaning and maintaining function spaces
- Ensures timely replenishment of buffet in all banquet functions.
- Maintain a high level of cleanliness and awareness of sanitary practices.
- Responsible for serving food and beverages in the order and expectation of the Director of Restaurants to ensure consistency, timeliness, and proper temperature of all products.
- Replenish beverages as necessary
- Promptly bus dishes as guests complete each course or meal segment at the end of the meal or function
- Relay important information about orders, allergies, and special requests to the appropriate person.
- Anticipate guests’ needs and exceed customer service expectations.
- Present in a professional appearance and mannerisms.
- Other duties as assigned.
Education and Certifications :
- ServSafe Certification
- TIPS Certified
- Allergen Awareness Certification
Specialized knowledge :
Excellent attention to detail
Skills :
- Strong interpersonal and motivational skills with the ability to effectively instill cooperation in staff and a welcome feeling in guests
- Must be guest service orientated with ability to work with diverse groups of people
- Ability to handle stressful situations, work well under pressure and perform under time constraints.
- Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
- Must be effective in problem solving in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work any schedule
Physical :
- Ability to bend, stoop, stand for long periods of time
- Lift 30 pounds
- Push carts weighing up to 100 pounds
30+ days ago