Event Operations Houseperson

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features.

Add engaging service, and the result is an unforgettable guest experience.

Job Description

Event Operatioins Houseperson

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter.

You are energetic and confident, and will encourage your teammates to achieve and be positive. You are entrusted with the responsibility of ensuring the best possible experience for your guests at all times.

You are primarily responsible for the set-up and breakdown of Events meeting rooms in accordance with the Event Order (EO) and diagram specifications.

You are also responsible for the maintenance and cleanliness of all meeting rooms, storage areas and equipment such as tables, chairs, risers, transport carts, easels and other Events equipment.

What you will be doing :

• Consistently offers outgoing, professional and engaging service
• Follows / Exceeds Accor and Fairmont Century Plaza standards
• Assists Managers, Captains and fellow Heartists in exceeding guest satisfaction
• Checks in and out with Events Houseperson Supervisor, Events Manager and / or Captain and takes direction
• Sets event rooms with equipment such as tables, chairs, stages, risers, trashcans, water stations as detailed on each Event Order and diagram
• Makes minor changes and adjustments to room set-ups, with full communication to Events manager, to better service guests and Heartists
• Works quickly yet safely when a room set-up must be changed in a minimum amount of time
• Carefully sets, maintains, stores and safeguards Events equipment
• Keeps event areas and storerooms clean and organized at all times
• Assists with Events equipment inventories
• Assist guests with packages between loading dock and function areas, per Fairmont Century Plaza package policies
• Performs other related duties as assigned

Qualifications

Your experience and skills include :

• 1 to 2years in Event Operationsor related area required
• Ability to lift, carry and transport relatively heavy equipment
• Has a friendly, positive attitude
• Stays calm under pressure, with an ability to problem solve in a fast-paced environment
• Good communicational skills
• Previous experience in a fast-paced and active environment preferred
• Basic knowledge of technology use (computer, device, radios)

Additional Information

What is in it for you :

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Complimentary Employee Parking or Public Transportation
• Hourly Rate $30.50 (Break-In Rate applicable for New Hires as per CBA)
• Schedule based on Seniority and Business Needs

Your team and working environment :

What was true in 1966 remains true to this day : The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine.

Previously deemed the "Western White House," (as the only venue outside the White House to host state dinners), Century Plaza's place in history remains unshakeable.

A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated.

Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements : Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M / F / V / D

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS