Manager 3, SRE Software Engineering (Site Reliability Engineering)

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper.

We never stop working to find new, innovative ways to make that possible.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience
• 8+ years of experience in Site Reliability Management, with 3+ years in a management role
• Proven track record of managing teams of engineers and developing strategies for site reliability and performance operations
• Excellent communication skills and ability to lead cross-functional teams and stakeholders
• Proactive and results-driven attitude, with a passion for building reliable, scalable, and performant systems
• Proficiency in programming languages such as PHP, Go, Python and Java
• Strong understanding of Linux / Unix systems and network protocols
• Experience with cloud platforms such as AWS and / or Google Cloud
• Expertise in containerization and orchestration technologies like Docker and Kubernetes
• Proficient in using monitoring and observability tools (., Prometheus, Grafana, Splunk)
• Experience with CI / CD pipelines and automation tools (., Jenkins, GitLab CI, Github Actions, etc)
• Knowledge of database management systems (SQL and MySQL) and caching technologies
• Familiarity with infrastructure as code (IaC) and configuration management tools (., Terraform, Puppet)

Responsibilities

• Drive a mindset of operational excellence across the Mailchimp Engineering organization
• Design and implement strategies for site reliability operations, including automation, monitoring, and maintenance processes
• Coach and develop engineers responsible for site reliability and performance
• Stay up-to-date with industry trends and emerging technologies to drive continuous improvement
• Coordinate with cross-functional teams, including engineering, operations, support, and product teams to ensure the reliability and consistency of our services
• Collaborate with other operational excellence teams across Intuit on shared best practices and learnings
• Provide technical guidance and mentorship to team members and stakeholders

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $228,500 - $309,000.

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs .

Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.