Description
Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.
We are proud to be recognized :
- Among America’s Best Midsize Employers by Forbes in 2021 and 2022
- As one of Chicago’s Best & Brightest Companies to Work For in 2022
- As a Chicago Tribune Top Workplace 2022 and 2023
We work in-office Monday-Thursday, with Friday serving as an optional remote day.
Role Summary
As the Accounts Receivable Representative , you will manage customer deductions through research, analysis with resolution of acceptance through issue credits or providing product documentation supporting a denial in processing to the customers.
Ensure processing of deductions are compliant to Fellowes Credit Policies. Perform daily cash application tasks for assigned Canada Customers related to posting cash, application of customer payments and balancing cash journals.
In This Role, You Will
- Research / analyze customer return, DIF, Shortage and compliance fine deduction claims; create denials or process credit memos within designated authority levels, timely and accurately pursuant to primary responsibility
- Research and obtain supporting documentation of deduction claims for all deduction reasons and store within Oracle or Sharepoint for internal resources to access.
- Manage supporting documentation for any credits issued for deductions related to RMA, DIF, Shortage or fine compliance in accordance with corporate policies and audit requirements.
- Perform cash application adjustments / credit memos as needed / approved
- Administer daily remote deposits including scanning, balancing and reconciliations
- Perform daily cash posting / application of customer payments (load, post, apply) against open A / R, timely and accurately for specified Canada customers
- Collaborate with (in)external customers on issues pertaining to disputed balances.
- Identify and recommend process improvement opportunities for area
- Perform filing of related documents
- Perform special projects as assigned
- Collaborate effectively with (in)external customers on issues pertaining to deductions
- Back up for US Cash Application Representative
What You Bring to the Team
- High school degree or equivalent required, Associate’s degree desirable
- Minimum of 2 years’ related experience
- Ability to resolve complex problems
- Work independently and accept direction from others
- Detail orientation and task driven
- Proficient in Excel and Adobe PDF software
- Proficient in use of Oracle, RetailLink, Amazon customer portal experience
- Experience with High Radius Cash Application and / or CashPro
- Process improvement focus / mindset
- Prudent decision maker, up to approved thresholds
- Collaborative, both with internal and external resources
- Ability to multi-task between cash application and deductions resolution
Fellowes Brands - A Family Business Since 1917
For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions.
We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide.
We are a Brand on the Move and remain committed to finding new ways to help people work better and feel better.
Visit our Careers Site : www.fellowesbrands.com / us / en / careers / Pages / overview.aspx
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee.
This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.
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