Senior Service Technician – Customer Support (Vehicle, Diesel, or Heavy/Industrial Equipment)

About McNeilus, an Oshkosh Company

McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies.

McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet.

Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.

Location : Anywhere in the east or west coast regions (2 openings)

The Senior Service Technician Customer Support will assist internal and external customers by phone, email or in-person to troubleshoot, diagnose and repair refuse collection equipment.

This role is primarily remote with regular travel within your respective East or West Coast region.

Team members in this role enjoy :

• No More Major Overhauls : Focus on suspension, electrical diagnosis, hydraulic repair and some welding.
• Direct Connections : Work directly with the manufacturer with easy access to our engineering and manufacturing teams.
• Comprehensive Benefits : Enjoy generous paid time off, paid parental leave, tuition assistance for career growth, disability insurance, 401(k) matching and more.
• Extra Travel Pay : Travel up to 50% and receive a per diem of $40 - $65 (an extra $5 - $8 / hour) a day when you travel.

YOUR IMPACT

• Support customers by troubleshooting technical issues on refuse vehicles and identifying actions to resolve them.
• Communicate service-related documentation, such as field bulletins, information notices and product updates to customers.
• Maintain professional relationships with customers and other departments.
• Lead training sessions to help customers get the most out of their equipment.

BASIC QUALIFICATIONS

• High school diploma or equivalent.
• Five (5) years of experience in troubleshooting, diagnosing and repairing vehicles or heavy / industrial equipment.
• Ability to obtain a U.S. passport.

STANDOUT QUALIFICATIONS

• Seven (7) years of relevant experience.
• Experience in a contact center or hands-on equipment repair.
• Detail-oriented with strong problem-solving skills.
• Strong verbal or written communication skills.

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our reception desk by phone at +1 (920) 502.

3009 or our talent acquisition team by email .

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations.

Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.

S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.