Medical Support Assistant (Scheduler)

Basic Requirements : Experience and Education : Experience : Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;

OR, Education : One year above high school; OR, Experience / Education Combination : Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Grandfathering Provision : May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria Grade Determinations : In addition to the basic requirements for employment listed above, the following education and / or experience criteria must be met when determining the grade of candidates : Medical Support Assistant, GS-5 Experience.

One year of experience equivalent to the GS-4 grade level. OR Education. Four years of education above high school. TRANSCRIPTS REQUIRED Demonstrated Knowledge, Skills, and Abilities.

In addition, candidates must demonstrate all of the KSA's below : Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and / or reports.

Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.

Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.

Ability to communicate effectively and professionally in person, electronically, and / or by telephone, with internal and external customers.

Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

References : VA Handbook 5005 / 117, Part II, Appendix G45, Medical Support Assistant Qualification Standard The full performance level of this vacancy is GS 5.