House Manager | Rupp Arena

Overview

The House manager is part of the theatre’s public face. This individual is responsible for the smooth operation of the house, typically both the lobby and audience seating area or auditorium during the run of the show.

The House Manager welcomes the public to the theatre and oversees the safety and well-being before, during, and immediately following the show.

They answer questions, listen to patron complaints and compliments, and concerns and make audience members feel welcome.

The House Manager oversees the volunteers and some front-of-house staff as these may be the only members of the company whom the audience interact with on a regular basis, so their interactions are of prime importance.

This role pays an hourly wage of $18.

Benefits for PT roles : 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

This position will remain open until October 31, 2024.

About the Venue

Lexington is an active and thriving market craving an active and welcoming venue for events. The heart of any thriving community is its downtown and Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widely-recognized entertainment venues in North America.

Rupp Arena in Lexington, Kentucky, is fast becoming THE must-play venue. The 20,000-seat arena, affectionately referred to by some as the Cathedral of College Basketball , is home to the National Champion University of Kentucky men’s basketball program and has played host to some of the most talented and award-winning musicians / artists in the world, including U2, Paul McCartney, Elton John, Justin Timberlake, Kenny Chesney, Taylor Swift, and many others.

Central Bank Center is our convention side, with over 99k sf of exhibition space, 24k sf each of meeting and ballroom space, 50k of hospitality space, 10k sf of flexible space, and over 2500 covered and uncovered parking spaces.

Both venues are additionally joined in entertaining this area by the Lexington Opera House, showcasing Broadway talent through collaborative bookings of Broadway shows, small venue concerts, and local arts.

Our Purpose

We are building an organization that serves our fans, community, and partners through world-class entertainment, sports, and events.

We believe in being authentically Kentucky. This means staying true to what makes Kentucky, Kentucky, by rolling up our sleeves to get things done, valuing hospitality and gathering together, being a pillar in our community, teamwork over the individual, celebrating our wins, taking risks, and stretching our potential.

As part of Oak View Group, we embrace a positive disRUPPtion.

Responsibilities

• Key duties may include but not be limited to recruiting or supervising recruiting of all volunteers; coordinating building opening times on show nights;
• orientating and sharing in the training of volunteers; explaining to volunteers how tickets are to be scanned or processed for entry to shows;
• checking auditorium, lobbies, restrooms, and any other public space before and after the audience is permitted to enter the theatre to assure the house is in a ready state;

turning on and off the light to restrooms, lobbies, and public areas; assuring that the house is secure by locking down the lobbies after a show.

The House Manager along with a Volunteer Coordinator also schedules and supervises the assignments of volunteers within the theatre, making sure that ushers and volunteers have a good sense of the seating scheme and emergency sheltering in place or egressing as needed.

The House Manager conducts briefings with the volunteers before each show to inform them about expected attendance, who the designated floor captains are, running time of the show, intermission, late seating policy, photo policy, planned meet and greet schedules, concessions, merchandise, programs or handouts, accessible seating or expected service animals and general housekeeping information.

The House Manager assures that he / she provides an impeccable appearance at all times and that all volunteers also provide an appearance befitting the high standard of the theatre.

A volunteer staff handbook provides further details. This person works closely with the theatre staff, particularly the Manager, Box Office, theatre technical coordinator, and Event Coordinator to assure a smooth and efficient production of each show, and represents the company in a professional manner.

Qualifications

Three (3) or more years of work experience in the performing arts, arts administration and / or theater management, or related field, combined with at least two (2) years supervisory experience, combined with at least one (1) year volunteering experience in the performing arts or related field.