Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.
Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.
That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.
We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.
The work we do here matters.
Department Overview
The CMSO Software Enterprise Hypercare support organization delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities.
We provide support for groundbreaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations.
PSA deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other offerings.
Hypercare support is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.
Job Description
The Hypercare support team will be responsible for various customer supporting functions and products (PremierOne CAD or RMS systems).
Works with the customer to understand comprehensive business requirements as it relates to MSI applications.
Responsibilities include but are not limited to :
- Primary responsibility of the PremierOne Hypercare support is to provide face-to-face customer service and technical support.
- Experience with administration of Law Enforcement Records Management System preferred.
- Provide successful and consistent software application support with minimal to no impact on live operations.
- Building relationships with customers and internal Motorola Solutions teams to foster customer satisfaction with service and support.
- Subject to working in high security areas governed by the US Department of Justice's
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
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Remote working / work at home options are available for this role.
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