National Webinar Engagement Specialist

GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

GEHA has one mission : To empower federal workers to be healthy and well.

Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care.

We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.

The National Webinars Engagement Specialist is responsible for leading and executing multiple webinars, sometimes in-person, initiatives across nation intended to drive engagement with GEHA plan members and prospects.

Drives growth by delivering broad national webinar strategies and introducing GEHA plans to federal agency personnel and their employees.

Works well with diverse federal employee populations and identifies the most effective program mix and programing to educate, engage and activate employees to engage with GEHA and our agency partners.

The Engagement Specialist drives the appropriate delivery and coordination of engagement programs, agency and vendor partnerships, and monitors effectiveness of the programs.

Contributes to overall sales growth and retention goals. A core objective of this position is to facilitate programs that educate, and influence members builds trust with GEHA.

SKILLS

Supports and influences the creation, development, documentation, and execution of a national webinar engagement strategy with federal agencies.

Must have outstanding presentation skills to deliver presentations in person and virtually to federal agencies to describe and respond to questions about GEHA's health and dental benefits, as well as a variety of other wellness, financial and broad interest topics.

Develops and reviews all presentation materials created to ensure accuracy of relevant information before sending to market.

Coordinate webinars scheduling and assignment with Benefit Advisors.

Drive lead generation and works to secure new members and retain current members at federal meetings and webinars.

Leads collaboration with internal and external partners, as necessary, to ensure alignment and coordination of webinar messaging across customer touchpoints.

Leads research projects with the assistance of other internal teams to drive content development.

Partners with Marketing and Sales Teams on the scheduling and promotion of webinars to maximize attendance.

Owns the inventory of research and presentations and is responsible for ensuring accuracy, relevance and updating it when necessary to align with new industry trends.

Responsible for achieving set webinar and engagement goals, provides quality customer care, and contributes to growth and retention goals.

Implements, promotes, evaluates, and reports on national webinar programs that encourage population participation and improve engagement.

Works with Manager to establish metrics and analyze data to measure the effectiveness of engagement and education programs.

Performs other related duties as assigned.

REQUIREMENTS : Education and Experience

Bachelor's degree in business administration, marketing, health administration, health promotion or similar; additional years of qualifying relevant work experience may be considered in lieu of formal education.

5 years corporate engagement program experience creating content and presentations for large public webinars and events. '

Experience with webinar tools such as O2N4 and Livestorm, etc is preferred.

Working with personal development, financial, health and wellness promotion or program design in a corporate environment is a plus

Experience creating content and presentations for large, public webinars and events.

Excellent organizational skills and attention to detail; strong oral and written communication skills; problem solving acumen;

demonstrate personal integrity, confidence, diplomacy as well as flexibility.

Exceptional interpersonal, public relations, oratory, and presentation skills.

Initiative-taker who is versatile, patient and has a positive attitude and good judgment.

Ability to motivate and encourage others through content and engaging presentation delivery.

Demonstrate positive and effective interaction with customers and decision makers during conversations or meetings.

Ability to effectively work with internal and external stakeholders to achieve objectives / deliverables in various areas of responsibility.

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay / salary ranges
• Incentive plan
• Health / Vision / Dental benefits effective day one
• 401(k) retirement plan : company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education / training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The annual base salary range for this position is $65,487 - $92,313 USD.

GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law.

GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant.

We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.

GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.