Hospital Administrative Assistant

Job Summary

The Program Administrative Assistant provides clerical, administrative and communication support for the Diabetes Team and participates in the communication plan of the Sharecare Diabetes Self-Management Education and Support (DSMES) program to clients, physicians, and organizations.

This position requires the ability to perform multiple tasks with excellent organizational and computer skills in a busy office setting.

The responsibilities require a person who views the physician and their office staff as a customer, who actively explores customer needs and finds creative solutions to satisfy those needs.

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Schedule : 8 : 00am - 4 : 30pm CST

Essential Job Functions :

Organizational :

Primary Responsibilities

• Schedule appointments for program staff for outpatient services.
• Responsible for telephone inquiry handling, conversion and reporting.
• Triage, document and communicate messages to the diabetes clinicians.
• Track and log referrals.
• File and maintain medical records according to hospital medical record policy and procedure and in accordance with Sharecare Quality Assurance.
• Responsible for word processing, recording, and filing reports, correspondence, and documents essential to team function.
• Maintain accurate inpatient, outpatient, and physician data and prepares routine reports.
• Develop relationships with and act as liaison to physician's office staff.

Secondary Responsibilities

• Work with the Hospital Program Manager / Director, physicians, diabetes staff and other hospital staff to achieve program objectives and enhance clinical outcomes and customer satisfaction.
• Support the Hospital Program Manager / Director in the development and implementation of the communication plan established for the Center.
• Represent Sharecare to physicians, local and national organizations, and community groups.
• Schedule hours and activities based on customer needs.
• Conduct and track meaningful interactions with physicians.
• Support the Hospital Program Manager / Director and Diabetes Team by preparing presentations for hospital and physician committees.
• Facilitate interaction with Third Party Payers - provides information to them and assists physician / patients in their interactions as necessary.
• Periodically assess payer reimbursement versus collections for outpatient services.
• Prepare and have available packets of materials for center promotion, patient education and treatment information.
• Schedule conference calls as requested and participate as appropriate.

Financial :

• Support department processes to maximize productivity
• Support departmental coding and billing processes

Qualifications : Required :

Required :

• High School Diploma or GED
• Ability to use computer software programs to include but not limited to Microsoft Office (Outlook, Word, Excel, PowerPoint), databases and other office machines.

Preferred :

• Minimum experience of 1 year in administrative assistant position
• College degree
• Prior marketing / public relations / healthcare experience
• Prior experience in a hospital setting
• Medical billing, patient registration and scheduling experience
24 days ago