Operations Clerk IIVirtualVocations • Springfield, Massachusetts, United States
Operations Clerk II
VirtualVocations • Springfield, Massachusetts, United States
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A company is looking for an Operations Assistant for a 4-month remote contract position.
Key Responsibilities
Address merchant and delivery partner issues with empathy and urgency via various communication channels
Proactively identify potential operational failures and implement mitigation strategies
Execute workflows to meet exceptional service level agreements (SLAs) and share insights for process improvement
Required Qualifications
Bachelor's degree or equivalent work experience
2+ years of experience in fast-paced customer service, preferably in tech, hospitality, or healthcare
Fluency in English with strong technical proficiency
Typing speed of at least 40 WPM
Familiarity with Google Sheets and other tech tools
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