Eligibility Manager, ETSD

Job Description

Job Description

COOK INLET TRIBAL COUNCIL, INC.

JOB DESCRIPTION

Job Title : Eligibility Manager

Department : Financial Assistance Department (FAD)

Reports To : Senior Manager

Supervises : Eligibility Supervisor, Eligibility Technician III & IV, Financial Assistance Data Technician

FLSA Status : Exempt

Pay Grade : E5

Job Type : Full-time, Regular

AKBCU : Yes ICPA : Yes

General Functions :

The Employment & Training Services Eligibility Manager’s role is to provide leadership and management as part of a team with other FAD senior managers, managers and staff.

The Eligibility Manager provides direct oversight of the Eligibility Supervisor, Eligibility Technicians III & IV and the Financial Assistance Data Technician.

Duties and Responsibilities, including but not limited to :

• Promote an environment where all staff work in partnership to provide the best environment possible for both staff and participants.
• Hire, supervise, evaluate, and train assigned staff.
• Provide oversight for staff to ensure proper input of all essential program data related to the Common Application, Tribal Temporary Assistance Needy Families (TANF) Program, Bureau of Indian Affairs (BIA) General Assistance (GA), BIA Burial Assistance (BA), Supportive Services (SS), Employment Services (ES), Tribal Heating Assistance (THA), Child Care Assistance (CCA), and Emergency Short-Term Assistance (ESTA).
• Work as a cohesive team with the Senior Managers and other managers to ensure effective communication and accountability.
• Represent the mission of CITC and the Department while collaborating and communicating with partner agencies on a state and national level.
• Ensure all programs under supervision meet state, federal, and granting agency goals / objectives, policies, and regulations.
• Update all program policies and procedures regularly and create new policies and procedures as needed. Assist Senior Manager and Director in PL 102-477 plan updates.
• Ensure all Grievance and Appeal processes are followed and completed according to policy and procedures.
• Collect quarterly statistics and narratives for all programs under supervision.
• Provide technical support to tribal village sub-contractors.
• Ensure all program reports, internally and externally, are submitted in a timely manner, and work with senior manager to ensure programs are prepared for internal and external grant-required audits.
• Track and manage program budgets.
• Ensure fiscal accountability for all programs under supervision and the appropriate use of all benefits and distribution of supportive services.
• Track and approve Quality Improvement activities and expenditures. This includes the development of innovative ways to improve the quality of child care according to child care regulations.
• Conduct file reviews on teams for accuracy and training opportunities.
• Bring policy issues to the Senior Manager as they arise.
• Maintain confidentiality in compliance with CITC policies and procedures.
• In collaboration with Financial Assistance Trainers, identify trends, develop and implement ongoing refresher trainings on policies and procedures to improve processing strategies
• Provides training to eligibility technicians on database and interface navigation and program application processing.
• Become familiar with the State Eligibility Information System (EIS).
• Become knowledgeable of all FAD program databases.
• Become familiar with the Apricot Social Solution database.
• Work as part of a team : the team includes co-workers, partner agencies and participants.
• Attend and actively participate in Department meetings and trainings.
• Perform all related duties as needed and assigned.

Job Specifications :

• Excellent verbal and written communication skills.
• Demonstrated ability to coordinate multiple activities.
• Strong organizational and time management skills.
• Demonstrated ability to handle crisis situations.
• Excellent customer service skills.
• Demonstrated ability to work independently with minimal supervision.
• Strong computer skills.
• Demonstrated knowledge of Alaska Native and American Indian culture and / or community resources.

Minimum Core Competencies : CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving / Critical Thinking, Communication Skills.

Minimum Qualifications :

• Bachelor’s degree in Social Service, Business Manager or related field. Relevant year-for-year experience may substitute for the degree requirement on a year-for-year basis.
• Minimum of two (2) years’ experience in personnel management.
• Minimum of two (2) years’ experience in budget management.
• Knowledge of Alaska Native and American Indian culture and or community resources.
• Valid Alaska Driver’s License and be insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and have had a driver’s license for at least three years.
• Continued employment is contingent upon a receipt of a satisfactory state and federal criminal background check.

Preferred Qualifications :

• Previous experience in employment, training, or social service programs and non-profit management.
• Previous experience in Temporary Assistance to Needy Families program management.
• Experience with other eligibility-based programs such as Food Stamps, Adult Public Assistance, General Assistance, and Medicaid.

Physical Requirements :

Primarily works in an office setting, with extended periods of time at a desk and on a computer.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.

Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.

This job description is not an employment agreement or contract.