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Service Center Client Manager

VirtualVocations
Naperville, Illinois, United States
Full-time

A company is looking for a Service Center Client Manager.Key Responsibilities : Serve as primary contact for client service delivery, reporting, and project needsCollaborate with Client Services to ensure client expectations are met and SLAs are maintainedLead internal and external meetings, analyze root causes, and drive process improvement projectsRequired Qualifications : Bachelor's degree or equivalent work experienceMinimum 4 years of client management experience2-5 years of customer care / service center / call center experienceExperience in process improvement, benefits administration, and translating client needs into solutionsExperience with seasonal support ramp-up, such as Annual Health Enrollment

7 days ago
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