Qualified Professional - CST (Community Support Team)

Summary :

The Qualified Professional is responsible for providing care under the supervision of a Team Leader, Program Director / Coordinator, or Clinical Director that will include direct and indirect interventions and participates in the development of the Person-Centered Plan.

Essential Duties and Responsibilities :

• Participates in the development of the initial and ongoing update of the Person-Center-Plan.
• Advocate for appropriate participation of person receiving services and family in overall treatment and follow-up monitoring of progress toward meeting treatment goals.
• Serves as support staff for the AP under the direction of the Team Lead.
• Develop and demonstrate a thorough understanding of the clinical diagnosis relevant to the provision of goals in the PCP.
• Coordinates activities within the established Person-Centered Plan (PCP) under the direction of the Team Leader.
• Performs case management functions of assisting with linking and arranging for services and referrals; assists client with scheduling and linkage to community resources, under the direction of the Team Leader.
• Demonstrates ability to provide staff with individual-specific training and training in the knowledge, skill, and abilities required by the population.
• Assists Team Lead with coordination of discharge planning based on goals established at the initiation of service.
• Coordinates service recipient’s transition back into the community / home / family from the type of care
• Participates in a first responder on-call system available to consumers and / or his / her natural support network on a 24 / 7 / 365 basis;

coordinates first response resources according to consumer needs and the PCP.

• Perform duties as requested by the Team Lead or Clinical Director.
• Represent the company in a positive manner, reflective of the company’s mission, at all times.
• Submit all documentation accurately, neatly, and timely.
• Maintaining records and charting each individual and reporting unusual and critical incidents in a professional, timely manner (within 24 hours).
• Ensures confidentiality regarding sensitive and protected information.
• Ensures individual rights to privacy and protected health information for the person supported.
• Assists Team Lead with service, agency, LME / MCO, state and / or federal documentation requirements and timelines such as NCTOPPs, PCPs / ITRs, and reminders relative to Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports.
• Completes Intake Packets for any of the referrals that the office receives.
• Accurately documents all billable encounters into Southeastern Integrated Care’s EMR (electronic medical record) system within 24 hours.

Any corrections will be entered within 24 hours of being notified.

• Performs all other duties as reasonably required and assigned.
• In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy.

Supervisory Responsibilities :

This position can oversee staff.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

• Bachelor’s degree in Human Service field with 2 years full-time, accumulated MH / DD / SAS experience with population, OR
• Bachelor’s degree in a field other than Human Services with 4 years full-time, accumulated MH / DD / SAS experience with population, OR
• An individual who holds a license of Registered Nurse (RN) in North Carolina, and also has 4 years of experience with MH / DD / SAS population. OR
• Master’s degree in Human Services field and has 1 year of full time post-graduate degree accumulated MH / DD / SAS experience with population.

Required Skills / Abilities

• Must maintain strict confidentiality
• Must possess effective communication / documentation skills
• Must have a positive attitude and view the person receiving services as a priority
• High level of professionalism
• Excellent written and oral communication skills
• Excellent customer service and phone skills required
• Use of basic office equipment and computer; keyboarding skills
• Ability to work independently and as part of a team
• Flexibility in responding and adjusting to change
• Ability to prioritize and manage time
• Advocacy and negotiation skills
• Ability to demonstrate commitment, competence, people skills, and adaptability
• Must meet 10A NCAC 27G.0104

Certificates, Licenses, Registrations

• Valid NC driver’s license including personal vehicle insurance coverage.
• Current license or certification must be maintained if applicable.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in the client’s home and in the community and may involve exposure to cigarette smoke, domestic animals / pets, household pests, uncomfortable heating / cooling, and other issues related to the domestic location in which service is delivered.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls;

talk and hear; and taste and smell. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch, or crawl.

The employee is occasionally required to sit and climb or balance. The employee must be able to lift and / or move up to 20 pounds and occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Must be able to drive and operate a personal vehicle safely and adhere to all applicable state and traffic laws.

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