Community Manager

Job Description

Community Association Manager

Associa is currently looking for a Community Association Manager (CAM) to join our team in Honolulu. As a Community Association Manager, you will work closely with our clients and vendors, and partner with other Associa departments.

To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more.

We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How will you make an impact?

The Community Association Manager (CAM) helps the company grow by :

• Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
• Traveling to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
• Preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors.
• Providing and / or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Travel to client associations in order to attend board meetings, perform inspections,

conduct walk-throughs and attend community events as needed and per the management

agreement.

Prepare agendas, update management reports, and compile documents and copies for

Board meeting packages.

Prepare annual disclosure packages, annual meeting notifications, and annual financial

statement packages for all homeowners and arrange bulk mailing of same within the time

frames set by state statute or governing documents.

• Update homeowner and association information in C3 and shared files.
• Coordinate and / or oversee inspection of building facilities and / or common area, and

arrange appropriate follow up actions as required.

Supervise the operation and administration of the Association in accordance with

management agreement and the Association's policies and procedures.

Act as or oversee the primary liaison with the Association Board of Directors and

homeowners as needed.

Perform / direct administrative and management duties as requested by the Board of

Directors and in accordance with the management agreement.

Ensure Associa community management tools are being effectively developed and utilized

such as annual calendar, action item list, resolution worksheets, timed agendas, RFP

matrixes, committee charters, procurement procedures, FY operating budget, etc.

Review monthly financial reports and ensure management summary is submitted to the

association Board of Directors.

Provide and / or oversee recommendations to the Association Board of Directors and

committees regarding major capital expenditures as required to maintain the desired

community appearance and operation.

Requirements

Requirements :

Oversee ARB (Architectural Review Board) application processing and perform on-site

community inspections as necessary.

Monitor corporate and client delinquency rates and collections process for account

portfolio.

• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Manage routine and special project vendors including procurement as well as performance

evaluation as contracted.

• Oversee Associa staff as contract provides.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.
• Proficiency in Microsoft Office (word, excel, outlook)
• Experience in Community Management, customer service, hospitality or other related industry
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficient in Customer Service and conflict resolution
• Able to work effectively with others in person and in group setting
• Able to prioritize, manage time, and meet deadlines.
• Able to communicate effectively and professionally on phone, email, and in-person

Salary- 55k-64k