Assistant General Manager

Description

Esplanade Golf and Country Club of Naples is pleased to announce an exciting career opportunity for an Assistant General Manager!

The Assistant General Manager will develop and foster an inclusive culture of excellence that allows the team to anticipate member and guest needs and to consistently exceed member and guest expectations through the delivery of outstanding lifestyle experiences at the club.

The Assistant General Manager will be tasked with executing the vision of the Board of Directors in an articulate, professional, personable fashion.

They are a true professional who will bring a detail-oriented approach to the hospitality experience at Esplanade Golf and Country Club and deliver unique and creative experiences and service practices that meet the highest standards.

They are meticulous when it comes to preparation, planning, execution as well as with controls, processes and procedures.

They are steadfast and committed to high levels of presentation and attention to detail. They will do anything for a member or coworker, and they take pride in delivering a world-class experience.

The ideal Assistant General Manager should have 5 plus years of progressive club management experience, or an equivalent combination of education and experience in a similar country club or luxury environment.

The candidate must have a proven record of successful financial and operational management skills, with strong leadership skills.

The Assistant General Manager will directly supervise the Golf Operations, Wellness (Fitness, Spa and Pool), and Sports Courts departments while playing an active role in the day-to-day operations of the club.

About Esplanade Golf and Country Club of Naples :

Located in North Naples off Immokalee Road and Collier Boulevard, this gated enclave of 1,184 condominiums, carriage homes and single-family homes brings a touch of the Mediterranean to Southwest Florida with regional-inspired architecture, lush landscaping, serene lakes, and fabulous resort-style amenities that include Golf, Spa, Fitness, Multiple Food and Beverage Outlets, Resort Pool, Bocce Courts, Tennis, Pickleball and three Community Pools.

ESPLANADE GOLF AND COUNTRY CLUB WEBSITE : www.naplesesplanadegcc.com

Submit your resume to David Kupstas

Job Title : Assistant General Manager

General Purpose :

Assists in directing and overseeing all aspects of hospitality and member experience at the club. The Assistant General Manager is responsible for directly overseeing Golf Operations, Wellness, and Sports Courts amenities at the club.

Responsibilities may expand to include other areas like Food and Beverage, Lifestyle, Facilities Maintenance, Housekeeping, and HOA.

This position will report to the GM and interface with Board and Committee members as well as senior corporate leadership on a regular basis.

Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Key Responsibilities of the Assistant General Manager :

• Assist with development, administration and achievement of long term / strategic and annual business plans, operating reports and general policies and procedures.
• Organizes the compilation of all necessary data required to prepare timely and accurate annual budgets for direct report departments, as well as coordinates the preparation of the Club’s annual business plan for those areas and in conjunction with the entire club.
• Monitors monthly and quarterly financial reports / statements, revenue goals and expenses as well as generating various (weekly, monthly, quarterly and annual) business reports and forecasts.

Monitors business volume forecast and advises changes to plans or programs, in areas of manpower, productivity, COS, operating costs and other Recommends effective corrective action, as needed.

Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates;

addressing complaints and resolving problems within direct report departments and in conjunction with the entire club.

• Oversees inventories to assess control reliability. Identifies opportunities to control product costs and other Works with Controller to ensure compliance with purchasing policies and procedures and that club is benefiting from Troon vendor relationships and national accounts.
• Charged with developing and maintaining a basic management philosophy to guide personnel toward optimal operating results, employee morale and member
• Oversees the care and maintenance of the club’s physical assets and facilities.
• Responsible for the successful execution of member
• Oversees coordination of Club events within
• Ensures the highest standards are achieved through adhering to proper operating procedures in all related areas of supervision.
• Maintains close contact with members on a daily basis to ensure member satisfaction expectations are exceeded. Oversees the resolution of member, guest and employee feedback and challenges in a timely manner.
• Ensures direct report departments operate in accordance with all applicable local, state and federal Maintains relationships with police, fire, liquor control board and other governmental agencies as well as ensuring cleanliness and sanitation levels to Health Department required standards at all times.
• Oversees training programs, including train the trainer programs, safety and other training programs.
• Monitors basic personnel policy, reviews policies relating to personnel actions and training along with professional development programs.

Updates and oversees implementation of policies and procedures for direct report departments, including compliance with all company Recommends improvements as necessary.

Monitors the Club’s overall safe-work practices and coordinates ongoing safety education programs and ensures compliance in all departments.

Emphasizes prevention through training, inspection and preventive enforcement.

• Assists in monitoring projects and correlation to business volume and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Activates proper procedures when handling emergencies such as fires, accidents and breaches of security or house rules promptly and in person.
• Maintains membership with the Club Managers Association of America and other professional Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Regular and reliable

Minimum Qualifications for the Assistant General Manager :

Bachelor’s degree (BA) from college or university; or four to six years related experience and / or training; or equivalent combination of education and experience.

Job Knowledge, Skill, and Ability Preferences :

• Excellent communication skills; ability to read and speak English required in order to perform the duties of the job.
• Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates.
• Strong problem-analysis and problem-resolution
• Strong multi-tasking, organizational, and time management skills to ensure a quick, accurate response to specific projects, tasks and issues.
• High level of active listening skills and strong member service skills which includes the ability to resolve issues / complaints with tact and diplomacy.
• Strong leadership and people management
• Professional and courteous
• Ability to create high-performance teams and to be a strong team
• Demonstrate a strong commitment to company
• Organizational development abilities with a strong focus on individual and team
• Computer proficiency in Microsoft products such as Word, Excel, PowerPoint, and Microsoft Outlook.
• Knowledge of JONAS hospitality POS system application, hardware and
• Knowledge of basic mechanical systems including electricity, plumbing and
• Experience in luxury or high end country club operations, including food & beverage and the golf industry.
• Ability to maintain effective financial accountability to the company and to
• Comprehensive understanding of the physical infrastructure, controls, and financial back- office systems of a hospitality environment.
• Working knowledge of club industry and hospitality
• Exceptional personal hygiene and positive representation of the organization to Troon employees, clients, members and vendors.

About Troon :

At Troon, we believe our Associates are our greatest strength and competitive advantage. Whether you are just kick starting your career or have a long-standing passion for hospitality and customer service, there is an exciting new opportunity for you at Esplanade Golf and Country Club of Naples.

Engage with guests from all over, providing a first-class experience and dedicated service they will carry with them long after they’ve left our premises.