Full Time Service Lead

Lolli & Pops Full-Time Service Lead / Keyholder

Joining our team will be the sweetest decision you'll ever make!

At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say thank you, I love you, I celebrate you.

And at its heart, candy Spreads Joy with Bits of Optimism. We offer an optimistic culture, a fast-paced work environment, and of course a sweet discount on sweet treats.

We consider ourselves a Company of Firsts which means we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own.

As a full-time Service Lead, you are a keyholder and member of the leadership team. Being full-time means you'll be scheduled 32 or more hours per week and be offered benefits (medical, dental, vision, paid time off and more) according to our benefits and wellness programs.

Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience.

Here are some of the things that you'll do each day :

• Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets
• Keep your team focused on guest engagement, sampling and sharing product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
• Assist in training, developing and motivating team members
• Assist the Store Manager with paperwork, ordering, inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to 25 pounds

While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams :

• Exceptional interpersonal skills : you are energized by working with people, both guests and your team
• A bias towards action : you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• The desire to be coached and mentored : you see potential in yourself and enjoy growing that potential
• An eye for detail : you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference
• The desire to problem solve : you like finding problems and fixing them
• The ability to multitask : you can prioritize and execute at many different tasks each day
• A positive attitude and fun-loving spirit : you are an optimist who freely embraces your inner child and enjoys having fun while you work

Our Company values are important to us! We are :

Guest-icated our guests are at the heart of everything we do

Collaborative we are a joyful mix of unique individuals working together

Agile we are flexible and open to change in order to be the best we can be

Authentic we honor what's real and authentic and give feedback from the heart

Betterment we have a never ending drive to continuously improve

We can't wait to meet you!

We are an equal opportunity employer of all qualified individuals. We will consider all people - minorities, women, veterans and individuals with disabilities no matter their sexual orientation or gender identity.

We will consider giving opportunities to qualified individuals with criminal histories when it aligns with federal, state and local statutes.