Associate Director, Physician Services

Job Family : PFS General

PFS General

Travel Required : Up to 10%

Up to 10%

Clearance Required : None

None

What You Will Do :

Working under the general direction of the Director or Vice President of Operations, the Associate Director, PFS serves as the primary leader for our assigned clients.

This position will be responsible for th e activitie s a n d operation s related to billing, insurance and self-pay follow-up, denial appeals, and resolution of credits / refunds.

Additionally, the position will monitor g o als and ob j ectiv e s for all are a s of res p o n sibility, including clearly defined Key Performance Indicators.

The Associate Director will p articipat e in the dev e lopment a n d enforce m ent of polici e s a n d pr o c e d ures, monitor w o rkflow p rioriti e s and st a nd a rds, and monit or all w o rk a c tivities to ensure compli a nce with est a blished polic i es a nd p roced u r e s.

The Associate Director will possess both technical and business skills to manage the accounts receivables successfully and will perform all job-related duties as assigned.

Comprehensive knowledge of healthcare, billing, finance, and accounting principles

Excellent verbal and written communication skills

Comprehensive knowledge of HFMA MAP and industry standard revenue cycle performance metrics

Ability to review data to determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities to management

Upon identification of issues, researches issue to determine whether it is an isolated instance or a trend and follows up the appropriate Revenue Cycle leadership to facilitate communication and resolution of the issues

Strong attention to details and accuracy, using problem-solving skills and analytical thinking

Ability to successfully prioritize and manage numerous tasks simultaneously

Establishes and develops collaborative relationships with other leaders in the Revenue Cycle

Works with team to research and resolve denials

Attends and participates in committees and task forces as assigned

Maintains current knowledge of regulatory standards, which may impact utilization of processes and systems

Maintains strict confidentiality of all patient, employee and physician information.

Seeks out opportunities for individual growth and development, including attending various meetings, conferences, and courses, as required

Uses tact and sensitivity when communicating with patients, visitors, co-workers, and other client personnel

Participates in the development of PFS policies and procedures

Serves on department and / or institutional committees, as requested

Performs all other job functions related to this job

Staff

Hire, review, discipline, and separate employment

Monitor and report daily / monthly productivity

Ensure Team Member compliance with Guidehouse policies and procedures

Compile and forward Team Member timesheets to Guidehouse payroll for processing

Verify and monitor time off requests

Able to fill in for Managers

What You Will Need : Undergraduate Degree

Undergraduate Degree

10+ years of Healthcare and / or Revenue Cycle Experience

What Would Be Nice To Have :

Strong leadership skills

Managed multiple projects and teams

Held leadership positions

Excellent communication skills

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include :

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental / Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program