Sr. Project Manager

Title : Sr. Project Manager (Professional Services)

Location : Remote % Travel

Duration : Direct Hire

Compensation : $, - $,

Work Requirements : US Citizen, GC Holders or Authorized to Work in the

Title : Sr. Project Manager

What You'll Do

The Senior Project Manager role plays one of the most important parts in our customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.

In this role, You Will

• Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.
• Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.
• Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.
• Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.
• Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success
• Strong focus on maintaining client satisfaction, enhancing the SaaS package, and communicating successfully to the development team
• Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes
• Proactively monitor clients' transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with our products and services
• Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person.
• Proactive follow-up (daily / weekly) with customers on project status to drive on-time delivery.
• Perform ongoing review of project status to identify any project risks along with risk mitigation plan.
• Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution.
• Represent the company at industry conferences and events as needed.

What You'll Need to Join Our Team

Experience

• Bachelor's degree in computer science, Business, Engineering, Information Technology, or related field or equivalent work experience.
• PMP Certified, preferred.
• years as a customer facing Project Manager implementing SaaS solutions.
• Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
• Passionate about customer success, building relationships, and learning.
• Implementation experience with -month timelines including data conversions and process improvement, preferred.
• Complete knowledge and understanding of the software development lifecycle (SDLC).
• Expertise in creating technical documentation, functional design documents, and workflow processes.
• Competent with application software implementation and testing practices.

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to problem-solve and proactively resolve issues.

Travel Requirements

• Available for flexible national and international travel to client sites.
30+ days ago