College Enrollment Coach

Job Summary Responsible for building and maintaining relationships with prospective.. Provides information, coaching and assistance to prospective students, families and high school counselors.

Advises a defined caseload of students from receiving application through the admissions process until official day of recording a caring and engaging environment.

Responsible for implementing recruitment and enrollment strategies and utilizing a caseload management approach to support students throughout registration.

Essential Duties and Responsibilities

• Provides information and assistance to prospective students, and their families regarding admission and financial aid application procedures
• Receives and processes documents to complete admissions process for a defined caseload of students.
• Responsible for utilizing communication management system to maintain caseload and send targeted messaging via email or sms depending on the student’s status.
• Maintains a collaborative relationship with primary and secondary school administrators, counselors, teachers and community organizations.
• Develops implements, maintains and evaluates a system to increase the matriculation of applicant to enrolled students for defined caseload.
• Solves issues related to the enrollment process, reviews student’s enrollment requirements and degree audits. Assists students with identifying college resources that will be able to assist them in being successful with their career goals.
• Conducts one-on-one or group meetings with prospective students and / or parents to disseminate college information on campus, during high school visits, or community and outreach events.
• Develops and facilitates workshops and presentations using PowerPoint and other media solutions during orientation, school visits, or during community or outreach events.
• Maintains awareness of best practices, emerging trends and new legislation relating to Admissions, Records, High School relations and recruitment and advising.
• Develops standard operating procedures for conducting campus tours and presentations for individuals and groups.
• Evaluates transcripts from previous high schools, colleges and universities. Computes and checks grade point averages, verifies class standing, and reviews individual student degree plans to insure completeness and accuracy.

Corresponds with officials of high schools and institutions of higher education concerning course credit and content comparability.

• Evaluates residency status and assigns the appropriate residency classification. Provides information regarding residency to students, staff and the College community.
• Ensures compliance with SEVIS and other applicable immigration regulations, including determining eligibility of student visas and reviewing correspondence and issuing immigration documents.
• Verifies / certifies reports, files, enrollment status, records, and applications within FERPA guidelines and assists in preparation of semester grade transcripts, degree plans, diplomas and certificates.

Performs add / drops, withdrawals and grade changes as required.

• Assists with preparation and production of new student orientation and College commencement exercises.
• Assesses student needs, goals, interests and prior academic experiences to guide students in the design and implementation of a successful academic and career plan.
• Provides guidance in course selection in keeping with the student’s career plans and academic status.
• Works closely with college faculty to monitor academic progress of students.
• Maintains current knowledge of all degree and certificates programs.
• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite.
• Working hours may include evenings, holidays or weekends depending on deadline requirements and special events.
• Completes duties and responsibilities in compliance with college standards, policies and guidelines.
• Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
• Completes all required training and professional development sessions sponsored by Texas Southmost College.
• Supports the values and institutional goals as defined in the College’s Strategic Plan.
• Participates in the development of outcomes, monitors assessment of those appropriate outcomes, and assists in the development of plans of action for improvement based on the assessment of those outcomes.
• Participates in the process for systematic review and evaluation per the institutional effectiveness model adopted by the College.
• Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty and community.
• Serves on committees as appropriate and as appointed by supervisor.
• Performs other duties as assigned. Required Knowledge and Skills
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
• A strong commitment to the mission of Texas Southmost College.
• Demonstrated excellent communication, interpersonal and leadership skills; ability to work independently with little direction.
• Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments / projects and maintaining records.
• Ability to establish and maintain positive and effective working relationships with students, College employees and the public.
• Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions;

and effectively present information to top management, public groups, and other groups.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to perform and excel in a high-tech all-digital environment.
• Excellent customer service skills and interpersonal skills.
• Excellent oral and written communication skills.
• Ability to handle sensitive and extensive confidential data.
• Problem solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of organization.
• Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.

Required Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the education and experience required.

Bachelor’s degree from an accredited university with one (1) year of direct experience working in the recruitment, advising, high school relations, admissions, records and outreach or related field in a college or university setting or an Associate’s degree from an accredited college with three (3) years of direct experience working in recruitment, advising, high school relations, admissions, records and outreach.

in a college or university setting.

• Experience of working effectively in a team environment with a customer service focus. Preferred Education and Experience
• Bilingual in English-Spanish Certificates and Licensures
• None required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand.

The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms;

climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually moderate.

Disclaimer :

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.