Product Support Lead

VirtualVocations
Far Rockaway, New York, United States
Temporary

A company is looking for a Product Support Lead for a 12-month contract.Key Responsibilities : Manage and mentor Product Support Champions, ensuring proper support for product featuresWork with teams to assign resources, optimize processes, and maintain product documentationOversee bug escalations, analyze user sentiment, and foster communication between teamsRequired Qualifications : Minimum 5 years in a product support role, with 2 years in a leadership positionExperience with QA processes and ticketing systemsBachelor's degree in Computer Science or related field is a bonusPrior experience with Google Analytics, Miro, and maintaining product documentation is preferredKnowledge of UGC platforms and product support best practices is a plus

15 hours ago
Related jobs
Promoted
VirtualVocations
Queens, New York

A company is looking for a Product Support Lead for a 12-month contract. ...

Via
New York, US

As a Partner Support & Operations Team Lead, youll manage a team of high-performing contributors & provide consistently outstanding support to Vias partners (cites, local authorities, private operators, private corporations) who power mobility & transportation networks with our technology. Youll bec...

US031 Marsh & McLennan Shared Services LLC
New York, New York

We are seeking a highly experienced and motivated Senior Manager - IT Product Support to lead our team in providing exceptional technical support and assistance for Oracle Financials - familiarity with Oracle E-Business Suite or Oracle Cloud ERP. Product Support Lead- Oracle Financials. As a Senior ...

Promoted
Axis Capital
New York, New York

The Program Underwriting Manager - Auto is responsible for the product management of all auto products (both ISO and manuscript) distributed across the North American Programs Platform; delegated underwriting authorities. Train fellow Program Underwriting Managers with responsibility for programs wi...

Promoted
PMI (Project Management Institute)
New York, New York

Lead legal team members supporting the successful development and implementation of products, programs, and projects. Project Management Institute, Inc. JobPosting","title":"Manager, Global Compliance","datePosted":"2024-08-26T00:00:00","validThrough":null,"description":"What you will be doing\nYou ...

Promoted
The Ogilvy Group
New York, New York

The Senior Project Manager partners with relevant departments to deliver operational discipline and delivery excellence, speed to market, resource optimization, and profitability management to their business(es). They handle a wide range of assignments, projects, and/or clients with a high degree of...

Promoted
VirtualVocations
Queens, New York

...

Promoted
UTB- United Technology Inc.
Garden City, New York

Full Time Construction Project Manager in NYC Area. ...

Promoted
Great Lion
Mount Vernon, New York

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Telecomm...

Promoted
Maverick FX
Valley Stream, New York

Join our community of seasoned traders, and benefit from ongoing coaching, educational courses, and regular meetings. ...