Benefits :
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Job Summary
The Commerical Insurance Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up.
Assists the agency owner with attaining agency service goals.
Responsibilities
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Drives customer satisfaction by following J.D. Power’s best practices : Personal Insurance Review, rate revision notification, and claims process
- Processes change to existing accounts and policies
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Identify opportunity to cross sale American Family product to existing clients.
- Schedules appointments with existing or prospective customers for agency employees
Qualifications
- Active insurance license required.
- Bilingual is preferred.
- Experience in Commercial insurance product sales and service preferred.
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Solid knowledge and understanding of basic mathematical skills·
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
Commerical Insurance Representative
Commerical Insurance Representative. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process. Active insurance license required. Experience in Commercial insurance product sales and service preferred. ...
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