Responsibilities
1.Key Account Management (70%)
- Cultivate and deepen relationships with key account holders :
- Engage with stakeholders within key accounts, building trust and understanding their business dynamics.
- Organize regular check-ins, ensuring we remain top-of-mind as their trusted partner.
- Identify mutual growth opportunities, sharing best practices and industry insights to add value beyond standard transactions.
- Address concerns, queries, or challenges promptly, demonstrating our commitment to the partnership.
- Conduct regular reviews and strategic planning with key accounts :
- Schedule quarterly or bi-annual strategic review sessions, assessing performance metrics and identifying areas of improvement.
- Co-create actionable roadmaps with clear objectives and KPIs to achieve shared goals.
- Gather feedback directly from key accounts, ensuring our solutions remain aligned with their evolving needs and priorities.
- Forecast future needs and potential challenges, leveraging our expertise to provide proactive solutions and recommendations.
2.Support Outside Sales Team (30%)
- Assist the outside sales team in day-to-day maintenance of existing accounts :
- Coordinate internally to ensure timely and accurate order processing, addressing any discrepancies or issues promptly.
- Act as a liaison between the outside sales team and other internal departments such as finance, logistics, and customer service.
- Monitor account health metrics, flagging potential issues to the outside sales representatives and proactively addressing minor concerns before they escalate.
- Serve as a point of contact for outside sales regarding product information, order processing, and account management :
- Streamline communication channels, ensuring queries from the sales team are routed to the correct departments and addressed swiftly.
- Provide a feedback loop, collecting insights from the sales team about market trends, competitor activities, and customer feedback, and relay this information to relevant internal teams.
3.Continuous Improvement & Problem-Solving
- Implement the Fortive Business System (FBS) tools and methodologies to drive operational excellence and continuous improvement in the sales process.
- Engage in regular training and upskilling sessions to stay updated on FBS methodologies.
- Facilitate brainstorming sessions, using FBS principles, to identify bottlenecks and provide innovative solutions.
Qualifications :
- 3- 5 years of experience in sales or account management, with a proven track record of success in key account growth.
- BS Business or related field
- Exceptional interpersonal and communication skills.
- Strong analytical, problem-solving, and organizational skills.
- Proficient in CRM software and Microsoft Office Suite.
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