Customer Service Specialist

About Scan-Optics :

Scan-Optics is a leading global provider of cloud-based, AI, Intelligent Data Management solutions, professional services, business process management, and support services to B2B, government, and higher education institutions.

Our pioneering technology has been shaping the industry by using data technologies paired with cognitive and AI advances.

We’re using cutting-edge AI technology and machine learning to bring you easily.forward™ , an Intelligent Data Management solution that captures data securely and accurately! As leaders in this revolutionary field, we understand not only the technological nuances of intelligent data management we also know how to make that intelligent processing work through a human-centered design approach.

Are you ready to join a fun, fast-paced, growing company?

What You Will Be Doing :

• Establish yourself as the face and voice of Scan-Optics to your selected customers.
• Establish and coordinate onboarding of new client work projects.
• Conduct meetings with clients to ensure project requirements are clearly understood and agreed upon
• Review and confirm the scope of work provided by the Sales team.
• Communicate regularly with internal departments and strategic partners to ensure service delivery expectations are understood.
• Coordinate with internal teams to ensure timely completion of tasks.
• Monitor client purchase orders to ensure financial completion and provide overage estimates to the Sales team.
• Provide excellent customer service and act as the main point of contact for clients throughout the project.
• Address client inquiries, and concerns, and provide proactive project updates
• Provide exceptional customer service (proactive and reactive) by email, phone, and written correspondence.
• Manage and prioritize ever-changing project priorities
• Make recommendations to systematize and improve office efficiencies and lead process improvement projects.

What You Have :

• 3+ years of experience in a customer care or customer service role
• Experience running multiple projects to successful completion (usually 3-month duration)
• Attention to details
• Strong organizational and time management skills
• Ability to synthesize large quantities of complex data into actionable information
• Project Management certification is a plus
• You thrive on helping customers and bringing their projects to completion
• Ability to work and communicate across departments with business partners
• Excellent verbal and written communication and presentation skills

Perks / Benefits at Scan-Optics :

Robust benefits package including :

• Medical
• Dental
• Vision
• Additional voluntary products
• 12 Paid Holidays
• 401k Matching

Be one of the core drivers of the company's success

Potential to take on more responsibility as the company grows